Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Sarah Bowman

Kankakee

Summary

Dynamic educator and team leader with a proven track record at Kankakee School District 111, excelling in strategic planning and operational improvement. Skilled in fostering student engagement and enhancing performance through innovative lesson design and coaching. Proficient in Excel and adept at building strong relationships with parents and colleagues.

Overview

13
13
years of professional experience

Work History

4th Grade Teacher

Kankakee School District 111
Kankakee
08.2023 - Current
  • Developed lesson plans aligned with district standards to enhance student assessment readiness.
  • Coached Spelling Club, leading to improved student performance from September 2023 to January 2025.
  • Provided private tutoring services for district students between September 2024 and January 2025.
  • Facilitated Homework Lab from January 2025 to June 2025, boosting student engagement.
  • Conducted parent-teacher conferences to discuss progress and deliver constructive feedback.
  • Organized guest speakers in classrooms to inspire and engage students.
  • Collaborated with adult volunteers to support students' social-emotional development.

Eligibility Supervisor

Accredo Health Group
Memphis
10.2020 - 04.2023
  • Used motivational and analytical strategies to assist employees with day-to-day work and complex problems.
  • Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.
  • Provided leadership and administrative oversight to a team of 20-43 employees including one lead and two SME's (Subject Matter Experts).
  • Experienced Coach led my team with goal setting meeting and exceeding expectations.
  • Coached my team on how to handle escalated phone calls, how to de-escalate. Coached on how to deliver world class customer service.
  • Respond daily to hundreds of emails, to ensure excellent and clear communication to multiple teams. Providing clear understanding of expectations, and guidance on policies, procedures and workflows.
  • Eligibility Supervisor working in a team based virtual environment working with Major Medical Team (PARCM) Patient Access Revenue Cycle Management in the Reauthorizations Department.
  • Maintain and oversee daily, team responsibilities including time sheet approvals, PTO approvals, Accredo KPI's, to drive and improve performance.

Coach (Real Time Adherence) Medical

Cigna Healthcare
Bourbonnais
08.2016 - 10.2020
  • Coached and mentored CSA's working on live customer calls at Cigna (USA) nationwide. Experience working with International Teams in the Philippines and South America.
  • Triaging multiple chats and assigning coaches to assist individual CSA's daily. Lead role.
  • Coached Proclaim, Choice Fund and concierge services/PSA's exceeding metrics for number of assists per day while maintaining high quality and accuracy.

Customer Service Advocate

Cigna Healthcare
Bourbonnais
10.2013 - 08.2016
  • Looked into and resolved issues with accounting, service, and delivery.
  • Winner of the Superhero Award under Supervisor John Wright.
  • Promoted to PSA and Concierge team within 15 months of hire date.
  • Provided world class customer service taking inbound phone calls from the USA and sometimes world wide in call center and virtual environment.
  • Proficient in Proclaim, CCF/Choice Fund. WEBEX, Zoom, Excel, Microsoft Word, Verint and Rxhome among others.

Substitute Teacher

Kankakee School District
Kankakee
08.2012 - 10.2013
  • Used the outlined grading and assessment techniques to document growth, development, and knowledge advancements during the absence of the teacher.
  • Completed attendance, grade, and other required documentation.
  • Was in charge of the lunchroom and recess activities.
  • Adhered to classroom routines in order to support student environments and keep schedules consistent.

Substitute Teacher

Bourbonnais School District
Bourbonnais
08.2012 - 10.2013
  • Used the outlined grading and assessment techniques to document growth, development, and knowledge advancements during the absence of the teacher.
  • Interacted with people of various backgrounds, ages, ethnicities, and religious beliefs.
  • Completed attendance, grade, and other required documentation.
  • Was in charge of the lunchroom and recess activities.
  • Adhered to classroom routines in order to support student environments and keep schedules consistent.

Teacher Substitute/Permanent

Lee County School District
Dixon
  • Used a variety of instructional approaches and classroom activities to engage students in the material and improve understanding.
  • Worked semester long teaching assignments for teachers going on leave. Worked as a permanent substitute teaching while pursuing theatre career.
  • Frequently requested by both teachers and principals to take over class when teachers were being terminated. Problem solver for students, fellow teachers and administrators.
  • Specialized in English, Life Skills, Speech and Drama classes in high school setting. Have taught PreK thru 12 including classes in Welding, Boy's P.E.and Biology.
  • Responsible for grading and documentation or grades for 125 plus students. Experience with parent teacher conferences and building rapport with parents.

Education

Bachelor of Arts -

Southern Illinois University
Carbondale, IL

Skills

  • Team management and supervision
  • Documentation and control
  • Strategic planning and workflow
  • Operational improvement
  • Database administration
  • Payroll and budgeting
  • Proficient in Proclaim and CCF/Choice Fund
  • Proficient in WEBEX and Zoom
  • Proficient in Excel and Microsoft Word
  • Proficient in Verint and Rxhome

Accomplishments

  • As a leader I love developing my people and see them advance. I worked with several of my team members to help them get the promotions. My lead and at least 5 others were promoted in less than 3 years, some in less than 2 years.
  • Supervised team of 20-43 staff members.
  • Used Microsoft Excel to develop KPI (Key Performance Indicators) and team statistical data tracking spreadsheets to exceed quality goals on a continuing basis.
  • Documented and resolved performance issues which led to successful numbers on my team.
  • Collaborated with team of six representatives and leads to resolve bad debt issues for the company it resulted in successfully regaining funds and resulted in less bad debt.

References

References available upon request.

Timeline

4th Grade Teacher

Kankakee School District 111
08.2023 - Current

Eligibility Supervisor

Accredo Health Group
10.2020 - 04.2023

Coach (Real Time Adherence) Medical

Cigna Healthcare
08.2016 - 10.2020

Customer Service Advocate

Cigna Healthcare
10.2013 - 08.2016

Substitute Teacher

Kankakee School District
08.2012 - 10.2013

Substitute Teacher

Bourbonnais School District
08.2012 - 10.2013

Teacher Substitute/Permanent

Lee County School District

Bachelor of Arts -

Southern Illinois University

Similar Profiles

CREATE PROFILE
Sarah Bowman