Sarah Boyer
Norman,OK
Summary
Experienced Assistant General Manager known for effectively managing operations, building top-performing teams, and empowering employees to handle business needs independently. Possesses extensive experience, sound judgment, and exceptional problem-solving skills. Consistently exceeds organizational objectives and delivers exceptional results.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Courtyard by Marriott
08.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
- Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
- Coordinated with various departments to maintain seamless communication and resolve any operational issues.
- Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Assisted in budget management by monitoring expenses, inventory control, and resource allocation across various departments.
- Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Coordinated with vendors for repair and maintenance of hotel.
Front Desk Supervisor
Courtyard by Marriott
Norman, ok
11.2019 - 11.2020
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Housekeeper
Courtyard by Marriott
Norman , ok
01.2018 - 11.2019
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
Assistant General Manager
Fairfield Inn Marriott
Norman, Ok
11.2020 - 08.2024
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled cash accurately and prepared deposits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed budget implementations, employee evaluations, and contract details.
- Managed team schedule with eye for coverage needs and individual strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Norman High School
Norman Ok05-2022
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Scheduling
- Vendor Relationship Management
- Team leadership strength
- Customer Service
- Staff hiring
- Customer Service Management
- Hiring and Onboarding
Timeline
Assistant General Manager
Courtyard by Marriott
08.2024 - Current
Assistant General Manager
Fairfield Inn Marriott
11.2020 - 08.2024
Front Desk Supervisor
Courtyard by Marriott
11.2019 - 11.2020
Housekeeper
Courtyard by Marriott
01.2018 - 11.2019
High School Diploma -
Norman High School
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