SARAH BOYETTE
Alpharetta,GA
Summary
Experienced Customer Service Specialist and Administrative Assistant with longevity across industries including retail, health insurance, and supply chain management.
Overview
11
11
years of professional experience
Work History
Team Lead - Member and Provider Services
Imagine360
07.2024 - Current
- Offers support and guidance to team members in resolving complex issues and situations involving members and providers
- Evaluate existing processes and procedures and propose recommendations for improvements and increased efficiency
- Provides support with escalations and logs all interactions in the appropriate database
- Assists with managing queues and productivity levels
Provider Support Specialist
Imagine360
01.2023 - 07.2024
- Received training in HIPAA/PHI compliance
- Effectively communicated benefits to providers in real-time during calls, utilizing Outlook and FIS WorkFlow – Macess
- Reviewed insurance claims with providers
- Gathered information for claim reprocessing
- Directed providers on how to appeal
- Collaborated with other departments when claims or benefits were escalated
- Provided mentorship and feedback to new hires post-training through shadowing sessions
- Acted as a department ambassador by joining new hire classes to educate about departmental functions and responsibilities
Supply Chain Specialist
Quality Manufacturing Services Inc.
01.2021 - 12.2022
- Worked with Account Managers to execute purchasing, planning, and shipping/receiving activities via Asana and Excel
- Consulted with Sales, Engineering, Production, and Quality to maintain optimal inventory levels
- Contacted and negotiated with suppliers to resolve pricing, billing, quality-related, incorrect material, or delivery issues
- Complied with International Traffic in Arms Regulations – ITAR
Independent Contractor
Reddit, Inc.
04.2020 - 05.2021
- Assisted Reddit Project Managers on projects such as Reddit Public Access Network – RPAN, Subreddit Categorization, and Topic Pages.
Administrative Assistant
Quality Manufacturing Services Inc.
02.2019 - 01.2021
- Provided administrative support internally where needed; planned events, handled inbound/outbound calls, and coordinated meetings
- Assisted the purchasing team by expediting materials on order and issuing purchase orders
- Entered open invoices into the system and audited them for the accounting department
Customer Service Staff
Publix Super Markets
02.2016 - 05.2019
- Compiled weekly reports and records for store management and corporate office
- Assisted customers with money services such as gift cards, lotto, and Western Union
- Handled cash drawers and vaults averaging over $40,000
- Worked with vendors to order and maintain an inventory of products as well as performed account receivable duties and invoicing
Support Manager
PetSmart
07.2014 - 02.2016
- Strengthened the store in customer service by continually coaching associates in a positive and successful manner
- Directly handled product expiration management and implemented processes that led to both Gainesville, FL stores passing audits
- The store was the #1 micro store in the company, #1 in the district, and #44 overall store in the company while employed
Education
Associate of Arts - AA - Business Administration and Management, General
Seminole State College of Florida
Sanford, FL07.2021
Skills
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Administrative Support
- Process Optimization
- Customer Service
- Conflict resolution
Timeline
Team Lead - Member and Provider Services
Imagine360
07.2024 - Current
Provider Support Specialist
Imagine360
01.2023 - 07.2024
Supply Chain Specialist
Quality Manufacturing Services Inc.
01.2021 - 12.2022
Independent Contractor
Reddit, Inc.
04.2020 - 05.2021
Administrative Assistant
Quality Manufacturing Services Inc.
02.2019 - 01.2021
Customer Service Staff
Publix Super Markets
02.2016 - 05.2019
Support Manager
PetSmart
07.2014 - 02.2016
Associate of Arts - AA - Business Administration and Management, General
Seminole State College of Florida
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