Summary
Overview
Work History
Skills
Timeline
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Sarah Boyne-Taylor

Kalkaska,MI

Summary

Dynamic Store Manager with proven success, excelling in inventory control and customer service. Proficient in training and mentoring teams, enhancing customer satisfaction ratings significantly. Adept at implementing operational improvements and fostering a positive work environment, driving both employee engagement and business growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced with operational management.

Overview

28
28
years of professional experience

Work History

IT Technician

McDonald's Restaurant
04.2014 - 03.2018
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Installed, configured and maintained digital menu boards across multiple locations.

General Manager

McDonald's Restaurant
08.1997 - 03.2018
  • 2012 Front St. was a 2.8 million store. We beat our previous records by almost $900,00
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Blarney Castle Oil Company
10.2024 - Current
  • Kalkaska food sales were up in June 2025 by 76.2% due to the Ez Eats being implemented. Inside sales for June 2025 were up 9%.
  • Kalkaska gallon sales were number 1 in Teds district for May 2025 with a total of 910,976 sold.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.

General Manager of Operations

Gilbert's Service Oil Company
03.2018 - 09.2024
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented technology upgrades which resulted in increased workflow efficiency.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.

Skills

  • Customer service
  • HR, hIring, training and mentoring
  • Logistics management, store merchandising
  • Maintaining compliance - DOT of trucks, trailers and staff, VTT, basic maintenance of equipment, Marathon Hauler portal
  • Project leadership, planning, management and development of store and pump upgrades
  • Market research - OPIS fuel pricing
  • Invoice processing and pricing of merchandise
  • Emergency response - drivers accidents
  • Schedule, staff management and performance management
  • Vendor sourcing and strategic partnerships with Holland, Marathon and Trilakes
  • Dispatcher and load planner

Timeline

Store Manager

Blarney Castle Oil Company
10.2024 - Current

General Manager of Operations

Gilbert's Service Oil Company
03.2018 - 09.2024

IT Technician

McDonald's Restaurant
04.2014 - 03.2018

General Manager

McDonald's Restaurant
08.1997 - 03.2018

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Sarah Boyne-Taylor