Horology
Sarah Bradshaw
Palatka,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Barista
Dunkin' Donuts Franchising
Daytona Beach, Florida
06.2019 - 05.2021
- Stocked shelves with ingredients needed to make coffee drinks.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Received and accurately processed customer payments.
Customer Service Associate
Sunoco Gas Station
Daytona Beach, FL
11.2016 - 07.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Greeted customers and identified their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
Bank Teller
Prosperity Bank
Palatka, Florida
09.2015 - 06.2016
- Developed strong relationships with customers to ensure repeat business.
- Prepared reports on transaction activity for management review.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Educated customers about different types of banking services available at the branch.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with basic technical issues related to digital banking platforms.
- Maintained accurate records of all financial transactions.
- Provided assistance to other tellers during peak business hours as needed.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Followed strict compliance guidelines when completing financial transactions for customers.
Secretary Manager
Joey's Lathing Inc.
Palatka, Florida
05.2011 - 11.2014
- Ensured office supplies were adequately stocked at all times.
- Assisted with the preparation of payroll documents for processing.
- Compiled financial information from various sources into reports or summaries.
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
- Handled confidential information with discretion and tactfulness.
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
- Answered phone calls and emails in a timely manner.
- Generated invoices for clients based on their orders or contracts.
- Tracked employee attendance records on a daily basis.
- Verified accuracy of invoices before submitting them for payment approval.
Education
High School Diploma -
Temple Christian School
Palatka, Florida05-2001
Some College (No Degree) - Medical Assisting
Sanford Brown Institute
Jacksonville, FLSkills
- Table Bussing
- Cash Handling
- Tea expertise
- Food Running
- Ordering Procedures
- Espresso machine operation
- Up-selling
- Beverage Preparation
- Opening and closing duties
- Safe Food Handling
- Active listener
- Professional Demeanor
- Order Taking
- Positive and professional
- Friendly and outgoing
- Exceptional customer service
- Solid problem solver
- Cash Register Operation
- Safe Food Handling Practices
- POS System Operation
- Team Player
- Product Upselling
- Speedy and efficient
- Espresso machine operations
- Team Leadership
Timeline
Barista
Dunkin' Donuts Franchising
06.2019 - 05.2021
Customer Service Associate
Sunoco Gas Station
11.2016 - 07.2018
Bank Teller
Prosperity Bank
09.2015 - 06.2016
Secretary Manager
Joey's Lathing Inc.
05.2011 - 11.2014
High School Diploma -
Temple Christian School
Some College (No Degree) - Medical Assisting
Sanford Brown Institute
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Accomplishments
- Promoted to [Job Title] after [Number] months.
- Served individually made coffee drinks to over [Number] customers daily.
Interests
Psychology
Anatomy
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