Personable but always professional strong team player and independent thinker with over 12 years of experience in organizational and customer care services.
Overview
12
12
years of professional experience
Work History
Family Personal Assistant
Mr And Mrs Chounoune
08.2017 - 12.2023
Maintained and organized areas by decluttering spaces regularly, implementing storage solutions when necessary.
Streamlined household operations by meeting with vendors, coordinating maintenance, repairs, and cleaning services.
Managed travel itineraries researching destinations, booking accommodations, and arranging transportation.
Managed household finances prudently, tracking expenses to maintain family budget effectively.
Enhanced family organization by managing schedules, appointments, and daily tasks efficiently.
Promoted overall well-being within household through consistent emotional support for each family member.
Oversaw renovation projects to improve home functionality while adhering to budget constraints successfully.
Customer Service Manager and Office Assistant
Boursequot Flooring
09.2011 - 04.2017
Took ownership of customer issues and followed problems through to resolution, via phone, email or in-person.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Kept accurate records to document customer service actions and discussions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Monitored and tracked budgets and expenses.
Coordinated and scheduled meetings and appointments.
Purchased and maintained office supplies.
Processed incoming and outgoing mail and packages according to established procedures.
Enhanced office efficiency by organizing files, maintained clean work spaces and display areas.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Communicated with private contractors regarding specific job detail requirements.
Education
BTEC - Business Administration
East Berkshire College, Langley, UK
Skills
Scheduling and calendar management
Vendor negotiation
Budgeting and finance
Bill payment and organization
Attention to Detail
Multitasking and Organization
Strong Problem Solver
Shipping and Receiving Packages
Timeline
Family Personal Assistant - Mr And Mrs Chounoune
08.2017 - 12.2023
Customer Service Manager and Office Assistant - Boursequot Flooring
09.2011 - 04.2017
East Berkshire College - BTEC, Business Administration