Sarah Bratton
Colonial Heights,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
On Site Manager
Sandpiper Hospitality
Colonial Heights, VA
03.2021 - Current
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Developed and administered project budgets.
- Conducted forecasting to determine possible changes and issues for inventory business.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated report data to proactively adjust and enhance operations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Wrote and distributed customer correspondence.
- Counted cash drawers and made bank deposits.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Identified and investigated variances to financial plans and forecasts.
Lead Teacher
Ivey Morial Child Development Center
Colonial Heights, VA
12.2020 - 02.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Lead Teacher, Three-Year-Olds Classroom
River Of Love Child Care Center
Chester , VA
07.2018 - 12.2020
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Created after-school program to enhance student involvement in school processes.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Oversaw work of teaching team to optimize student education.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Lead Teller
Check City
Cololnial Heights , VA
09.2015 - 07.2018
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Provided customers with appropriate literature on loan products and services.
- Received short term loan, title loan and other payments and posted to accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Reviewed operational and security reports to identify possible hazards or security breaches.
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Education
Bachelor of Arts - Christian Ministry
Liberty University
Lynchburg, VAAssociate of Arts - Communication Studies
University of Phoenix
Tempe, AZSkills
- Complaints Investigation
- Disturbance Handling
- Out of Hours Calls
- Managing Operations and Efficiency
- Monthly Fee and Payment Collection
- Grounds and Facility Inspection
- Operating Cost Tracking
- Property Assessments
- Performance Assessment
- New Employee Orientation
- Vacancy Marketing
- Scheduling and Coordinating
- Collections Procedures
- Local and State Laws
- Technical Proficiency
- Deposits Management
- Security Management and Enhancement
- Site Auditing
- Performance Tracking and Evaluations
- Tenant Relations
- Rent Collection
- Administrative Leadership
- Dispute Handling
- Code Compliance
- Operational Standards
- Daily Timekeeping
- Inventory Audits
- Quality Control Standards
- P&L Oversight
Timeline
On Site Manager
Sandpiper Hospitality
03.2021 - Current
Lead Teacher
Ivey Morial Child Development Center
12.2020 - 02.2021
Lead Teacher, Three-Year-Olds Classroom
River Of Love Child Care Center
07.2018 - 12.2020
Lead Teller
Check City
09.2015 - 07.2018
Bachelor of Arts - Christian Ministry
Liberty University
Associate of Arts - Communication Studies
University of Phoenix
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