Sarah Braziel
Wayland
Summary
Dynamic EVS Supervisor at the Department of Veterans Affairs, recognized for enhancing patient satisfaction through exceptional cleaning and sanitation practices. Skilled in team building and scheduling coordination, I effectively mentored staff, improved performance, and ensured compliance with safety standards, contributing to a consistently hygienic environment.
Overview
27
27
years of professional experience
Work History
EVS Supervisor
Department of Veterans Affairs
08.2024 - Current
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Collaborated closely with infection control teams to develop best practices for preventing hospital-acquired infections through effective environmental sanitation measures.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Increased employee performance through effective supervision and training.
- Completed daily schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Supervised team of housekeeping workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Detailed to Bath Campus to be Temperary Night Shift Supervisor.
Housekeeping Team Leader
Department of Veterans Affairs
01.2024 - 08.2024
- Conducted regular inspections of facilities to uphold cleanliness and quality assurance standards.
- Managed cleaning supplies inventory, facilitating timely reorders to prevent shortages and maintain service levels.
- Resolved conflicts among team members, promoting a positive atmosphere and effective teamwork.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Managed a CWT team productivity and workflow to exceed quality standards.
- Mentored all new CWTs to maximize quality of service and performance.
- Managed staff of 4 CWTs.
- Assigned CWT staff to specific shifts and room blocks based on abilities and daily requirements.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Improved team morale through open communication, recognition initiatives, and fostering a positive work environment.
- Promoted teamwork amongst housekeeping staff through regular meetings, sharing best practices, and providing ongoing feedback on performance improvements needed.
Housekeeper
Department of Veterans Affairs
09.2023 - 01.2024
- Executed thorough cleaning procedures for patient rooms to ensure a hygienic environment.
- Maintained inventory of cleaning supplies, ensuring readiness for daily tasks.
- Conducted routine inspections of facilities to identify maintenance needs and safety hazards.
- Collaborated with team members to establish effective cleaning schedules and protocols.
- Responded promptly to guest requests, enhancing overall satisfaction and comfort.
- Implemented sanitation measures in alignment with health regulations and best practices.
Housekeeper
Arnothealth
06.2021 - 09.2023
- Assisted in the organization of laundry services, promoting efficient linen management.
- Trained new housekeeping staff on procedures and safety protocols.
- Handled waste disposal following safety and environmental guidelines.
- Monitored cleaning equipment for proper functionality and reported issues as needed.
- Utilized eco-friendly cleaning products to support sustainability initiatives.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
Janitorial Assistant Supervisor
Wayland-Cohocton CCD
01.2013 - 09.2017
- Supervised daily cleaning operations to ensure compliance with health and safety standards.
- Conducted regular inspections of facilities to identify and address maintenance needs promptly.
- Managed inventory of cleaning supplies, ensuring availability for all cleaning tasks.
- Trained new staff on cleaning protocols and safety procedures to enhance team efficiency.
- Maintained Fire Safety Alarming Systems.
- Developed and implemented cleaning schedules to optimize workflow and maintain facility standards.
- Facilitated communication between staff and management to address facility concerns effectively.
- Maintained equipment by performing routine checks and scheduling necessary repairs.
- Assisted in creating a safe environment by identifying and mitigating potential hazards.
Assistant Manager
Parklawn Apartments
09.1998 - 04.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted with court evictions.
- Renovated apartments, cleaned, painted and repairs.
Education
High School Diploma -
Wayland-Cohocton CSD
Wayland, NY06-1998
Skills
- Workplace safety
- Waste management
- Scheduling coordination
- Environmental services
- Cleaning and sanitation
- Customer service-focused
- Workload prioritization
- Team building
- Quality improvements
- Guest relations
- Staff motivation
Timeline
EVS Supervisor
Department of Veterans Affairs
08.2024 - Current
Housekeeping Team Leader
Department of Veterans Affairs
01.2024 - 08.2024
Housekeeper
Department of Veterans Affairs
09.2023 - 01.2024
Housekeeper
Arnothealth
06.2021 - 09.2023
Janitorial Assistant Supervisor
Wayland-Cohocton CCD
01.2013 - 09.2017
Assistant Manager
Parklawn Apartments
09.1998 - 04.2008
High School Diploma -
Wayland-Cohocton CSD