Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Interests
Quote
Timeline
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Sarah Bredeman

Sarah Bredeman

Senior Support Services Owner
Blue Springs,MO

Summary

Performance-driven Sr Support Services Owner with 9 years of experience in client service management and relationship development for healthcare IT. High-contributing team player focused on client satisfaction and client advocacy to attain contractual key performance indicators and client-aligned support goals.

Overview

4
4
years of post-secondary education
9
9
years of professional experience

Work History

Senior Support Services Owner

Cerner Corporation
Kansas City, MO
10.2017 - Current
  • Own all aspects of support relationship with 8-9 community & critical access hospitals for Cerner CommunityWorks.
  • Facilitate root cause analysis and general troubleshooting across multiple support teams; collaborate with support teams to implement continuous improvements.
  • Assess client needs and develop action plans according to key performance indicators to address current and future objectives.
  • Adhere to client contract agreements by providing high-quality service delivery and coordinating with internal and client teams, leveraging productive and open client communications.
  • Train & develop support team associates in conjunction with learning teams and leadership.
  • Created & managed documents using Microsoft Suite for daily, weekly and monthly reporting.

Operations Analyst

Cerner Corporation
Kansas City, MO
08.2014 - 10.2017
  • Collected, arranged and input information into database for tier 1 help desk knowledge base system.
  • Participated in internal audits regarding help desk ticket management system.
  • Resolved malfunctions with end user and associate systems and programs through troubleshooting.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Monitored employee tasks and performance to gauge business functions and inefficiencies.
  • Collaborated closely with upper help desk management to drive strategy through associate development and implementation of new processes.

Senior Support Analyst

Cerner Corporation
Kansas City, MO
05.2012 - 08.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Configured hardware, devices and software as part of tier 1 help desk serving Cerner ITWorks client base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Developed strong client-focused reputation through commitment to customer satisfaction and strong client relationships.

Education

Bachelor of Arts - Psychology

University of Missouri - Kansas City
Kansas City, MO
08.2007 - 05.2011

Skills

    Organization and Time management

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Accomplishments

  • Cerner RISE Leadership Development program participant, 2020
  • Cerner Support Services Associate of the Year - 2019
  • Cerner Support Services Award of Excellence - Q2 2019
  • Cerner Support Services Award of Excellence - Q1 2015

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Anything creative: writing, weaving, macramé

Gardening, boating, hiking

Spending time with my husband, Eli, and our four year old son and nine month old daughter

Quote

I dwell in possibility.
Emily Dickinson

Timeline

Senior Support Services Owner

Cerner Corporation
10.2017 - Current

Operations Analyst

Cerner Corporation
08.2014 - 10.2017

Senior Support Analyst

Cerner Corporation
05.2012 - 08.2014

Bachelor of Arts - Psychology

University of Missouri - Kansas City
08.2007 - 05.2011

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Sarah BredemanSenior Support Services Owner