Sarah Briggs
Oak Grove,MN
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
11
11
years of professional experience
Work History
Supervisor, Business Services
Allina Health Group
Champlin, MN
11.2020 - Current
- Proving leadership, program management, administration of daily processes, policies and workflows, execution and sustainment of clinic business operations
- Monitoring and reporting monthly business team performance to clinic and regional managers
- Ensuring effectiveness and efficiency to the overall revenue cycle
- Leads organization’s subject matter expert work group regarding price estimates
- Managing expenses for 67 providers
- Directing patient registration, scheduling and patient care coordination
- Managing medical billing and charge entry
- Supporting ongoing process improvement and problem resolution
- Addressing patient concerns with providers and staff to mitigate
- Developing and monitoring operational budget
- Collaborating with providers, clinical staff and other Allina business units to ensure symmetry between all units so patients receive exceptional care
Supervisor, Physician Services
Virtual Radiologic
Eden Prairie, MN
07.2017 - 12.2019
- Developed and supported hybrid team to assist 500+ radiologists with hospital application process for over 1000K hospitals and clinics nationwide
- Interviewed, hired and trained all team members
- Monitored application process data, tracked activities in database to ensure quality metrics were upheld
- Responsible for high profile and government client accounts and relationships
- Maintained compliance regulations by tracking quality of work, knowledge of processes through e-learning creation and training tool audits
- Ensured confidentiality of sensitive Physician Information by collaborating interdepartmentally with licensing, credentialing, payer enrollment and medical services liaisons
- Inspired performance that exceeded company standards and influenced individual engagement by coaching team members through creation of goals with focus on continuous personal development
- Encouraged team member engagement through department regionalization, creating open communication, improving efficiencies and cultivating cohesiveness between departments
- Responsible for individual team member audits
- Findings included identification of compliance issues, with recommendation to expand quality metrics review resulting in expedited resolution to and increased satisfaction for clients
Manager
Lifetime Fitness
St. Louis Park, MN
06.2014 - 03.2017
- Collaborated with category leads to ensure delivery of efficient, high-quality service
- Negotiated best prices on products with vendors, saving 10% annually
- Maintained daily operations within health club
- Managed guest experience as primary point of contact
- Achieved high customer satisfaction by building relationships, leading to long term memberships which sustained club revenue
- Coached, mentored and consulted with employees ensuring compliance with procedures, verifying program knowledge, and enhancing professional development
- Recruited, hired and built group of creative technicians that exceeded quality metrics by 21% yearly
- Minimized conflict by creating and facilitating monthly round table discussions, enhancing team member satisfaction and overall retention
- Budgeted supplies and expenses, resulting in financial savings averaging 12% monthly
Education
Master of Business Administration (MBA) -
University of Phoenix
Phoenix, AZ01.2021
Bachelor of Science (BS) - Business Management
University of Phoenix
Phoenix, AZ01.2017
Associate of Arts (AA) - Human Services Management
University of Phoenix
Phoenix, AZ01.2015
Skills
- Project management
- Policy and procedure development
- Negotiation
- Process monitoring and improvement
- Strategic planning
- Business administration
Websites
Timeline
Supervisor, Business Services
Allina Health Group
11.2020 - Current
Supervisor, Physician Services
Virtual Radiologic
07.2017 - 12.2019
Manager
Lifetime Fitness
06.2014 - 03.2017
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science (BS) - Business Management
University of Phoenix
Associate of Arts (AA) - Human Services Management
University of Phoenix
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