SARAH BRIMHALL
Albany,OR
Summary
. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Med Office Specialist
Samaritan Internal Medicine
10.2022 - Current
- Attached referrals through insurance and other medical specialists and documented details in patient charts
- Adhered to strict HIPAA guidelines to protect patient privacy
- Placed new supply orders, managed inventory and restocked clerical spaces
- Contacted patients to obtain accurate demographics and insurance information to facilitate reconciling patient accounts
- Acted as a liaison between medical clinic and billing office to ensure submission of claims in a timely manner
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans
- Coordinated provider schedules to ensure adequate coverage during peak hours and minimize wait times for patients
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Customer Service Representative II
Assurant
08.2019 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Met customer call guidelines for service levels, handle time, and productivity
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Clinical Lab Specialist/ MA
Biotek Labs
10.2017 - 07.2019
- Adhered to laboratory safety procedures to maintain compliance with quality control standards
- Prepared Immunotherapy treatments following standard laboratory formulas and procedures
- Conducted allergy skin tests and read over results with patients
- Checked in patients, roomed them, and took their vitals
- Demonstrated strong organizational and time management skills while running the allergy lab
- Scheduled patients.
Student Intern
Dr. Dinh X Dam Internal Medicine Family Practice
03.2017 - 06.2017
- Shadowed medical assistants
- Recorded patient's vitals
- Organized medical charts.
Office Assistant
Databank IMX
05.2012 - 11.2015
- Maintained and updated office records, both digital and physical
- Input data into spreadsheets and databases
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations - ultimately enhancing the quality of work output
- Delivered clerical support by handling a range of routine and special requirements
- Received, sorted, and distributed incoming mail to staff members and coordinated outgoing parcels.
Office Assistant
Vision Service Plan
01.2012 - 05.2012
- Data entry
- Scanned and filed customer documents.
- Opened and sorted the daily mail
Education
College Degree in Psychology -
Linn Benton Community College/Lynn-Benton Community College
Albany, OR01.2026
Certificate in Office Administration -
San Jose Job Corps
San Jose, CA01.2017
Diploma -
Sheldon High School
Sacramento, CA05.2011
Skills
- Time management expertise
- Schedule Management
- 50 wpm
- Scanning
- Phone Etiquette
- Data Entry and 10-Key
- Clerical experience
- Proofreading
- Flexible and Adaptable
Certification
CPR Certification, 11/01/22, 11/01/24
Assessments
- Attention to detail, Proficient, 09/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Front desk agent (hotel), Proficient, 06/01/22, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Work style: Reliability, Proficient, 10/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting
- Recruiting, Proficient, 09/01/22, Managing the candidate sourcing and selection process
- Protecting patient privacy, Proficient, 06/01/22, Understanding privacy rules and regulations associated with patient records
- Customer focus & orientation, Proficient, 06/01/22, Responding to customer situations with sensitivity
- Medical receptionist skills, Proficient, 09/01/22, Managing physician schedules and maintaining accurate patient records
Timeline
Clinic Med Office Specialist
Samaritan Internal Medicine
10.2022 - Current
Customer Service Representative II
Assurant
08.2019 - 01.2021
Clinical Lab Specialist/ MA
Biotek Labs
10.2017 - 07.2019
Student Intern
Dr. Dinh X Dam Internal Medicine Family Practice
03.2017 - 06.2017
Office Assistant
Databank IMX
05.2012 - 11.2015
Office Assistant
Vision Service Plan
01.2012 - 05.2012
College Degree in Psychology -
Linn Benton Community College/Lynn-Benton Community College
Certificate in Office Administration -
San Jose Job Corps
Diploma -
Sheldon High School
CPR Certification, 11/01/22, 11/01/24
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