Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Brissey

Houston,TX

Summary

Experienced Hospitality Manager and Server with a proven track record in overseeing all aspects of event planning and execution. Skilled in managing logistics, fostering strong vendor relationships, and ensuring flawless on-site coordination. Demonstrated success in effectively managing budgets and leading teams to achieve project goals. Passionate about creating memorable experiences and exceeding client expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Trattoria Sofia
01.2024 - Current
  • Expertly guide guests through traditional Italian cuisine, ensuring seamless communication between kitchen and FOH for dietary needs and restrictions.
  • Utilized time management and organization for service in large table sections.
  • Enhanced guest satisfaction by overseeing banquet operations as lead and ensuring smooth execution of events.
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.

Server and Cocktail Server

Pappa's Brothers Steakhouse, Downtown
02.2022 - 09.2023
    • Completed extensive training program to ensure highest standards of fine food, beverage, and wine service.
    • Attended ongoing wine classes to guide guests through 3,000+ wine list.
    • Leveraged extensive product knowledge to boost customer satisfaction, consistently recommending ideal pairings to enhance overall experiences.
    • Communicated between the kitchen staff, bartenders, and wine sommelier to provide seamless service and necessary pacing for multiple courses.

Bar and FOH Manager

The West End- A Public House
07.2014 - 12.2021
  • Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
  • Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
  • Integrated and formulated a spreadsheet to track weekly and monthly inventory of all liquor, beer, and wine to reduce and maintain costs.
  • Analyzed sales to identify trends and adjusted purchasing accordingly.
  • Completed daily and weekly orders from multiple vendors, along with organizing their deliveries.
  • Established and expanded strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
  • Planned, organized, and set up corporate happy hours and private events.
  • Adapted quickly when faced with daily challenges or changes in plans, maintaining composure while finding effective solutions.
  • Redeveloped the happy hour program that allowed monthly collaborations and events with our vendors.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education regarding responsible beverage serving practices and standards.

Education

Bachelor of Arts - Graphic Communication, Marketing

Clemson University
Clemson, SC

Skills

  • Strategic critical thinking
  • Customer Service
  • Vendor relationship management
  • Collaborative communication skills
  • Inventory management
  • Project Management and Workflow Organization
  • Appointment coordination
  • Microsoft Office
  • Adobe Creative Suite
  • QuickBooks

Certification

TABC

Texas Food Handler

Timeline

Server

Trattoria Sofia
01.2024 - Current

Server and Cocktail Server

Pappa's Brothers Steakhouse, Downtown
02.2022 - 09.2023

Bar and FOH Manager

The West End- A Public House
07.2014 - 12.2021

Bachelor of Arts - Graphic Communication, Marketing

Clemson University

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