Sarah Bristol
Gresham,OR
Summary
Dynamic leader with proven expertise in team leadership and problem-solving, honed at Innovative Care Management. Excelled in enhancing Precertification Program efficiency and integrating departmental goals with corporate strategy. Skilled in medical terminology and fostering interdepartmental relationships, significantly improving process efficiency and staff development without exceeding a single numerical percentage.
Overview
11
11
years of professional experience
Work History
Manager, Precertification Program
Innovative Care Management
2013.04 - Current
- Lead and supervise the performance and responsibilities of the Precertification Specialists.
- Ensure the ongoing efficiency, cost effectiveness, and departmental and organizational integration of the Precertification team.
- Positively and collaboratively participate in the formation and implementation of departmental and corporate strategic planning efforts.
- Represent the Precertification staff in Leadership meetings.
- Work with the Director of Service Operations to actively recruit, hire, and oversee the onboarding and training for new Precertification staff.
- Work with the Precertification training staff to coordinate training and professional development needs.
- Oversee management of employee timecards and time-off requests for accuracy.
- Ensure completion of quality audits for departmental staff.
- Create and adjust departmental schedule.
- Conduct One on One meetings with staff.
- Complete quarterly and annual performance reviews.
- Establish measurable, attainable performance goals for the department.
- Clearly communicate job expectations to Precertification staff.
- Administer performance improvement plans as needed for staff who are not meeting performance expectations.
- Attend, maintain and develop the agenda and facilitate Precertification Department staff meetings.
- Maintain a comprehensive working knowledge of all policies and procedures that involve the effective and efficient supervision of Precertification staff.
- Serve as a Precertification resource for all ICM staff.
- Supervise the complaint escalation of Precertification customer service concerns.
- Develop effective and efficient processes to support various Precertification department endeavors.
- Support and maintain positive working relationships with all internal departments.
Education
Milwaukie High School
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Problem-Solving
- Medical terminology
Timeline
Manager, Precertification Program
Innovative Care Management
2013.04 - Current
Milwaukie High School
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