Years of Professional Experience
Hi, I’m
Sarah Brito
General Manager
Las Vegas,NV
Overview
8
4
Years of General Manager Experience
Work History
UhaulLas Vegas, NV
General Manager
11.2020 - Current
Job overview
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Fielded and de-escalated customer complaints and queries, fast-tracking them for problem resolution maintaining a calm, friendly demeanor while maintaining relationships
- Created and implemented process improvements to reduce workloads and callback efficiency
- Delivered excellent service and support to each customer, paving way for future business opportunities
- Made an employee schedule, as well as manage and train a team of 12-20 employees in a fast pace environment
- Analyzed and charted the profit and loss of a store that brought in 100k+ a month
- Managed, maintained, and placed orders on all inventory items while staying on budget
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Miners Ace HardwareArroyo Grande, CA
Paint Supervisor
01.2020 - 11.2020
Job overview
- Notified store managers of inventory shortages, reporting on current stock and participating in placing orders for additional merchandise when necessary
- Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives
- Guided customers through the store to help locate desired products and suggest similar or complementary products useful for customer projects
- Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
- Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales
- Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
- Managed customer telephone inquiries by giving accurate product information and product selection advice
- Monitored employee performance to maintain quality and compliance with job standards.
- Implemented a preventative maintenance program for equipment, extending the lifespan of tools and reducing downtime due to malfunctions or repairs.
Bath and Body WorksSanta Maria, CA
Cash Lead/Floor Manager
04.2016 - 06.2020
Job overview
- Assisted with purchases, locating items and signing up for rewards programs
- Operated cash register, collected payments and provided accurate change
- Inspected items for damage and obtained replacements for customers
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Trained new employees in cashiering procedures, offering assistance in resolving register and customer issues
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Maintained a clean, organized work environment to promote efficient operations and improve overall customer experience.
- Mentored new cashiers, providing thorough training on company policies and procedures.
DisneyAnaheim, CA
Cast Member
10.2017 - 10.2019
Job overview
- Interacted with guests to entertain and create a fun atmosphere
- Maintained costume by laundering regularly and followed set appearance requirements
- Operated specific rides and attractions safely to avoid accidents and injuries
- Recited lines from memorized scripts to deliver lively performances
- Posed for photos with patrons to offer memorable pictures of experiences
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Education
Central Coast New Tech High SchoolNipomo, CA
High School Diploma
08.2013 - 06.2017
University Overview
Skills
- Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions
- A highly ambitious person willing to meet or exceed monthly goals and
- Encourages a team to be the best
- Labor Cost Controls
- Product Analysis
- Market Growth
- Verbal and Written Communication
- Risk Management
- Program Development
- Profit and Loss Accountability
- Employee Scheduling
- Total Quality Management
- Sales Team Development
- Staff Training
- Product Costing
- Staff Development
- Performance Evaluations
- Budgeting and Cost Control Strategies
- Exceptional Interpersonal Communication
- Process Improvement
- Safety Protocols
- Interpersonal Skills
- Operations Management
- Top Talent Recruiting, Hiring and Retention
- Supervision and Training
- Problem Resolution
- Staff Management
- Sound Judgment
- Succession Planning
- Training and Development
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsTimeline
General Manager
Uhaul
11.2020 - Current
Paint Supervisor
Miners Ace Hardware
01.2020 - 11.2020
Cast Member
Disney
10.2017 - 10.2019
Cash Lead/Floor Manager
Bath and Body Works
04.2016 - 06.2020
Central Coast New Tech High School
High School Diploma
08.2013 - 06.2017