Sarah Brock
Canton,OH
Summary
Dynamic professional with a strong background in customer service at Gatsbys Sports Pub, excelling in POS system management and guest engagement. Proven ability to enhance customer satisfaction through exceptional service and conflict resolution, fostering repeat business and positive relationships. Committed to maintaining high cleanliness standards and effective team collaboration.
Overview
1
1
year of professional experience
Work History
Serve
Gatsbys Sports Pub
Canton, OH
02.2019 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Certified Nursing Assistant
Laurels of Massillon
2000 Sherman Circle NE Massillon, Oh 44646
09.2018 - 01.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of [Number]+ residents under long-term care.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to [Type] patients in hospital facility.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
No Degree - Business Administration And Management
Stark State College
Canton, OH01-2015
Skills
- POS system management
- Customer satisfaction
- Menu knowledge
- Cash handling
- Health protocols
- Patient care
- Effective communication
- Hygiene maintenance
- Care plan development
- Conflict resolution
- Team collaboration
- Emotional support
- Time management
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Sales expertise
- Order accuracy
- Sales techniques
- Supply restocking
- Quality control
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Table setting
- Food sales and promotion
- Item promotion
- Ordering procedures
- Menu presentation
- Food station setup
- Food delivery
- Order delivery practices
- Regulatory compliance
- Bill computation
- Food inspection
- Front-of-house display creation
- Food spoilage prevention
- Multitasking and organization
- Food safety
- Upselling techniques
- Shift management
- Positive and professional
- Point-of-sale system
- Customer feedback management
- Team member support
- Point of sale (POS) system operations
- Positive guest interactions
- POS operation
- Table resetting
- Check payment processing
- Table setting arrangements
Timeline
Serve
Gatsbys Sports Pub
02.2019 - 07.2019
Certified Nursing Assistant
Laurels of Massillon
09.2018 - 01.2019
No Degree - Business Administration And Management
Stark State College