Sarah Brock

-Developed and maintained relationships with clients to understand their insurance needs and provide exceptional service

-Handled inbound service requests with professionalism and accuracy

-Assisted clients during claim processes

-Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference

-Generated quotes and proposals

-Met with clients in person and over the phone to discuss coverages, needs, etc.

-Sold auto, home, and other various insurance products

-Greeted customers warmly in person and over the phone, directing them to the appropriate team members. Worked a multi-line phone system, receiving up to 100 calls a day

-Managed appointment scheduling and office communications

-Maintained customer records accurately

-Supported the team with various administrative tasks and projects

-After getting my Property & Casualty license, began quoting and selling Auto and Home Insurance

-Later got licensed to sell Life and Health Insurance, as well

-Demonstrated strong multitasking skills by managing multiple tables, running food, etc.

-Mastered a POS system to place orders, manage bills, etc.

-Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

-Cultivated warm relationships with regular customers

-Maintained a clean and orderly dining area