Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Brooks

Montgomery,PA

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

2
2
years of professional experience

Work History

Sales Lead Keyholder

Dollar General Market
06.2023 - Current
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Customer Service Representative

Pizza Hut
06.2022 - 05.2023
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Arts - Music Education

Williams Baptist College
Walnut Ridge, AR
05.2020

High School Diploma -

Trumann High School
05.2016

Skills

  • Store operations
  • Team Management
  • Staff Oversight
  • Customer Service Management
  • Bank Deposits
  • Staff Training and Development
  • Store maintenance
  • Daily Reporting
  • Workplace Safety
  • Task Delegation
  • Cash Handling

Timeline

Sales Lead Keyholder

Dollar General Market
06.2023 - Current

Customer Service Representative

Pizza Hut
06.2022 - 05.2023

Associate of Arts - Music Education

Williams Baptist College

High School Diploma -

Trumann High School

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Sarah Brooks