Sarah Broughton
Riverside,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Technical Writer
Rapid Response Monitoring
Corona, CA
03.2015 - 01.2023
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Analyzed developments in field to update instruction literature.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Repurposed and optimized existing content for use in different mediums.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Created training materials for new employees to provide information about attendance guidelines.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Observed in-progress operations to identify important steps for technical instructions.
- Developed online tutorials and web-based training materials for software products.
- Edited and proofread technical documents for accuracy and consistency.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Developed detailed technical documents and user guides for technical products.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
Spotless Maids
Grand Terrace, CA
07.2012 - 01.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting rooms and materials and recorded important information.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Coordinated special projects and managed schedules.
Personal Banker
US Bank NA
Redlands, CA
03.2005 - 08.2010
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Promoted financial products by maintaining excellent service offering knowledge.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Processed deposits, withdrawals and ACH transfers accurately.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Skills
- Multitasking Abilities
- Planning and Coordination
- Written Communication
- Organization and Time Management
- Leadership Development
- Job Skill Building
- External Team Collaboration
- Audience Adaptation
- Usability Testing Software
- Instruction Writing
- User Documentation Production
- Document Library Development
- Graphics Creation
- Photo Editing Software
- MS Office Proficiency
- Standard Operating Procedures Maintenance
- Template Designs
- Reading Comprehension
- Graphic Presentations
- Release Notes
- Digital Content Management
- Developing Creative Content
- Grammatical Skills
- Technical Research
- Creative Cloud
- Build Releases
- User Guide Creation
- HTML, XML and Web Editing Proficiency
- Schedule Management
- Testing Plan Development
- InDesign
- CMS Platforms
- Adobe Creative Suite Applications
- Website Updating
- C
- JavaScript
- PHP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Technical Writer
Rapid Response Monitoring
03.2015 - 01.2023
Office Manager
Spotless Maids
07.2012 - 01.2015
Personal Banker
US Bank NA
03.2005 - 08.2010
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