SARAH BROUSSEAU
BOWLING GREEN,KY
Summary
Operations Lead with over 16 years of management experience specciializing in enhancing operational efficiency. Demonstrates strong leadership and sttrong problem-solving skills. Committed to continuous improvement and customer satisfaction, with a proven track record in training, documentation, and customer service excellence.
Overview
16
16
years of professional experience
Work History
Operations Lead
ShopHQ
09.2019 - 05.2025
- Lead team to resolve shipping issues, ensuring timely order fulfillment and customer satisfaction.
- Strive to teach efficiency and accuracy.
- Train and mentor staff on proper operations throughout the warehouse.
- Investigate and correct order errors, improving service quality and reliability.
- Manage documentation and communication for updated excel spread sheets and several tasks.
- Work with shipping on orders that go through.
Assistant Manager
Family Dollar
12.2018 - 09.2019
- Managed store opening and closing procedures.
- Conducted training for staff.
- Managed financial records and transactions.
- Customer support as well interact with Customers who are not happy with their experience.
- Organized and replenished inventory efficiently.
Youth Worker I
DJJ
05.2018 - 11.2018
- Monitor
- Security
- Safety
- Cleaning
- Documentation
Life Coach
LifeSkills
11.2016 - 04.2018
- Guided individuals to community resources, enhancing support networks and access to services.
- Maintained detailed documentation, ensuring accurate records and compliance.
- Coordinated appointments and managed transportation logistics for clients.
- Facilitated client empowerment through resource education and personalized support.
- Provided comprehensive support and guidance to individuals in recovery, facilitating personal growth through empathetic counselling and structured wellness programmes.
- Developed and maintained detailed client documentation systems while coordinating appointment schedules to optimise resource allocation and treatment effectiveness.
- Built strong therapeutic relationships with clients and healthcare partners, fostering an environment of trust and mutual respect for enhanced recovery outcomes.
Front Shift Supervisor
Kroger Stores
06.2015 - 10.2016
- Led training sessions for new employees, enhancing team efficiency and customer satisfaction.
- Resolved customer issues promptly, boosting service quality and store reputation.
- Managed shift schedules and breaks, ensuring smooth operations and staff productivity.
- Handled daily accounting tasks, maintaining accurate financial records and reporting.
- Collaborated with team to improve store processes, achieving measurable improvements in service.
AOD Counselor/House Manager
McAlister Institute
01.2012 - 03.2015
- Guided adolescents through 21-day treatment, fostering structure and consistency.
- Led therapeutic groups, enhancing engagement and communication skills.
- Maintained detailed documentation, ensuring compliance with program standards.
- Managed residential treatment program for adolescents, facilitating therapeutic groups and providing structured support during 21-day recovery journeys.
- Maintained comprehensive client documentation and progress reports while ensuring compliance with treatment protocols and regulatory requirements.
- Coordinated with multidisciplinary team to deliver educational sessions and implement evidence-based recovery strategies.
- Led daily group therapy sessions focusing on addiction recovery, life skills development, and emotional well-being.
- Developed and implemented individualized treatment plans, monitoring client progress and adjusting interventions for optimal outcomes.
Store Manager
Subway
10.2009 - 08.2010
- Managed staff training, improving team efficiency and customer satisfaction significantly.
- Handled accounting tasks, ensuring accurate financial records and timely reporting.
- Developed schedules, optimizing staff allocation and reducing operational downtime.
- Enhanced customer service, leading to increased repeat business and positive feedback.
- Streamlined order processes, boosting accuracy and reducing fulfillment time.
- Led daily operations, managed scheduling and accounting while training staff, improving store efficiency and customer satisfaction through enhanced service delivery.
Education
Diploma - undefined
Springdale High school
Unfinished - Alcohol Aand Drug Specialist
CAARR
El Cajon, CA10.2012
Skills
- Leadership
- Training
- Customer Service
- Documentation
- Inventory Management
- Problem Solving
- Security
- Accounting
- CPR
- First Aid
- Project Management
- Conflict Resolution
- Time Management
- Strategic Planning
- Team Building
Languages
Spanish
Limited Working
Arabic
Elementary
Timeline
Operations Lead
ShopHQ
09.2019 - 05.2025
Assistant Manager
Family Dollar
12.2018 - 09.2019
Youth Worker I
DJJ
05.2018 - 11.2018
Life Coach
LifeSkills
11.2016 - 04.2018
Front Shift Supervisor
Kroger Stores
06.2015 - 10.2016
AOD Counselor/House Manager
McAlister Institute
01.2012 - 03.2015
Store Manager
Subway
10.2009 - 08.2010
Diploma - undefined
Springdale High school
Unfinished - Alcohol Aand Drug Specialist
CAARR
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