Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sarah Brown

Calhoun,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Georgia Auto Outlet
02.2020 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Customer Service Manager

Browns Printing
04.2010 - 01.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with [Job title] to improve customer service processes and support structures company-wide.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Created customer support strategy to increase customer retention.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved concerns with products or services to help with retention and drive sales.

Data Entry Clerk

Astro Dye
06.2005 - 03.2010
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Compiled data and reviewed information for accuracy prior to input.
  • Located and corrected data entry errors and reported to management.

Patient Care Technician

Cherokee Nursing Home
05.1999 - 06.2005
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Supported patient admissions, discharges and transfers to promote team productivity.

Education

Office Technology

Chattahoochee Technical College
Marietta, GA
04.2004

GED -

West Georgia Technical College
Douglasville, GA
05.1999

Skills

  • Business Development Understanding
  • Microsoft Word
  • Report Transcription
  • Order Fulfillment

Timeline

Customer Service Representative

Georgia Auto Outlet
02.2020 - 09.2022

Customer Service Manager

Browns Printing
04.2010 - 01.2017

Data Entry Clerk

Astro Dye
06.2005 - 03.2010

Patient Care Technician

Cherokee Nursing Home
05.1999 - 06.2005

Office Technology

Chattahoochee Technical College

GED -

West Georgia Technical College

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Sarah Brown