Sarah Brown
Vancouver,WA
Summary
Dynamic restaurant professional with 10+ years in FOH experience. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Overview
11
11
years of professional experience
Work History
Server
Olive Garden
Vancouver, WA
12.2021 - Current
- Served food and beverages promptly with focused attention to customer needs in a high volume environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Stanford's Bar & Grill
01.2019 - 12.2021
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, assisted with questions and made recommendations on our daily specials, wine selections and desserts to guide guests toward more profitable items.
Server Trainer
Claim Jumper
01.2016 - 01.2019
- Ranked #1 Server.
- Educated new servers on menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Worked directly with servers for more than 5-7 shifts during training process.
- Calculated charges, issued table checks and collected payments from customers.
Server Trainer
Northwood Pub and Brewery
10.2013 - 11.2016
- Educated new servers on menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Worked directly with servers for more than 3-5 shifts during training process.
Server
The Cheesecake Factory
05.2012 - 07.2014
- Greeted customers, assisted with questions and made recommendations on daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Clark College
Vancouver, WASkills
- Wine Service
- Sharp problem solver
- Top Sales Performer
- Customer Service expert
- Adaptive team player
- Active listening skills
- Strong organizational skills
- Courteous demeanor
- Accomplishments:
- Responsible for managing up to 14 servers in a restaurant with capacity of 200
- Trained incoming servers Greeted each customer with friendly eye contact
- Performed all transactions in a cordial, efficient and professional manner Spoke with patrons to ensure satisfaction with food and service Proficient in wine service Communicated with customers regarding orders, accuracy of orders and complaints Observed diners to anticipate any additional needs and respond to requests
Additional Information
- Experienced server with excellent customer service and strong people skills. Very comfortable working in a fast paced environment while completing multiple tasks. Strong leadership and team building skills. Focused on meeting high expectations and raising service standards. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.
Timeline
Server
Olive Garden
12.2021 - Current
Server
Stanford's Bar & Grill
01.2019 - 12.2021
Server Trainer
Claim Jumper
01.2016 - 01.2019
Server Trainer
Northwood Pub and Brewery
10.2013 - 11.2016
Server
The Cheesecake Factory
05.2012 - 07.2014
Clark College
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Olivia ZackaryOlivia Zackary
Server at Olive GardenServer at Olive Garden
Aimee GalvezAimee Galvez
To-Go Server at Olive Garden RestaurantTo-Go Server at Olive Garden Restaurant
Morgan ShieldsMorgan Shields
Hostess and Server at Olive GardenHostess and Server at Olive Garden
NOAH BATTLE IIINOAH BATTLE III
Account Manager at ZoominfoAccount Manager at Zoominfo