Sarah Brown Conroy
Grand Rapids,MI
Summary
Motivated Office Coordinator with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Third Coast Oral & Maxillofacial Surgery
Byron Center, MI
12.2023 - Current
- Scheduled and managed patient appointments and communications via phone and email
- Administered tasks which encompassed filing charts, collecting payments and reconciling daily transactions.
- Assisted with training new staff members on their responsibilities at the front desk area.
- Scheduled follow-up appointments for patients as needed based on doctor recommendations.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Validated patients' insurance coverage and eligibility for various dental and medical treatments.
- Provided insurance validation and communicated benefit details to patients.
Office Coordinator
WellCare Urgent Care
Grand Rapids, MI
09.2023 - 12.2023
- Communicated effectively with physicians regarding patient care decisions in the urgent care setting.
- Performed administrative duties such as scheduling appointments, coordinating referrals between physicians and other healthcare professionals.
- Contributed to daily operations by executing administrative duties such as telephone communication management, paperwork organization and filing system maintenance as well as document preparation required for comprehensive exam.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Prepared and maintained accurate medical charts for each patient visit.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
Office Associate
The Therapy Place Speech & Language Therapy Services
Kalamazoo, MI
05.2023 - 08.2023
- Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
- Answered telephone inquiries from customers and vendors regarding office operations.
- Prepared correspondence using Microsoft Word and Outlook.
- Researched patient eligibility, coverage information, and benefit levels.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Office Coordinator
Bright Futures Pediatrics
Kalamazoo, MI
07.2019 - 11.2021
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Department Associate
Bronson Athletic Club
Kalamazoo, MI
02.2018 - 07.2021
- Managed supply inventory for team and distributed resources to meet demand.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintaining fitness equipment
Brand Ambassador /Sales Associate
Gap Inc, Old Navy and Banana Republic
Kalamazoo, MI
04.2017 - 07.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Office Operations Assistant
Ascension Orthopedics
Kalamazoo, MI
11.2021 - 3/3/2023
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Accessed third-party insurance databases to identify coverage of benefits.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Navigated through multiple online systems to obtain documentation.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Homeschooled
Michigan 01.2016
Skills
- Multitasking
- Decision-making troubleshooting
- Records management systems
- Data entry documentation
- Multi-line phone systems
- Insurance eligibility verification
- Knowledge of dental terminology
- Workers' compensation knowledge
- Insurance terminology
- Medical terminology
- Excellent communication skills
- Appointment Scheduling
- Relationship Building
- EMR Systems
Timeline
Front Desk Coordinator
Third Coast Oral & Maxillofacial Surgery
12.2023 - Current
Office Coordinator
WellCare Urgent Care
09.2023 - 12.2023
Office Associate
The Therapy Place Speech & Language Therapy Services
05.2023 - 08.2023
Office Operations Assistant
Ascension Orthopedics
11.2021 - 3/3/2023
Office Coordinator
Bright Futures Pediatrics
07.2019 - 11.2021
Department Associate
Bronson Athletic Club
02.2018 - 07.2021
Brand Ambassador /Sales Associate
Gap Inc, Old Navy and Banana Republic
04.2017 - 07.2021
High School Diploma -
Homeschooled
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