Sarah Brown Conroy
Grand Rapids,MI
Summary
Experienced office administrator with a proven track record of overcoming challenges. Strong problem-solving abilities and proactive attitude towards new tasks. Recognized for adaptability, creativity, and results-driven mindset. Dedicated to making impactful contributions and driving organizational success.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator
Mitten Kids Dentistry
09.2024 - 06.2025
- Authored and presented detailed treatment plans for high volume of in-house and dental surgeries, ensuring patient comprehension and consent.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Contributed to the practice''s success by consistently meeting monthly revenue targets through effective scheduling and follow-up procedures.
- Prepared and processed patient referrals and transfer requests.
- Obtained prior authorization for dental procedures.
- Accessed third-party insurance databases to identify coverage of benefits.
Front Desk Coordinator
Third Coast Oral & Maxillofacial Surgery
12.2023 - 09.2024
- Managed patient communication channels, including phone and email, for appointment scheduling, confirmation and general inquires.
- Administered tasks which encompassed filing charts, collecting payments and reconciling daily transactions.
- Assisted with training new staff members on their responsibilities at the front desk area.
- Scheduled follow-up appointments for patients as needed based on doctor recommendations.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Validated patients' insurance coverage and eligibility for various dental and medical treatments.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Accessed third-party insurance databases to identify coverage of benefits.
Office Operations Assistant
Ascension Orthopedics
11.2021 - 03.2023
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Accessed third-party insurance databases to identify coverage of benefits.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Navigated through multiple online systems to obtain documentation.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
Office Coordinator
Bright Futures Pediatrics
07.2019 - 11.2021
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Department Associate
Bronson Athletic Club
02.2018 - 07.2021
- Managed supply inventory for team and distributed resources to meet demand.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintaining fitness equipment
Brand Ambassador /Sales Associate
Gap Inc, Old Navy and Banana Republic
04.2017 - 07.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Homeschooled
01.2016
Skills
- Effective multitasking
- Effective troubleshooting skills
- Information management systems
- Multi-line phone systems
- Insurance eligibility verification
- Knowledge of dental & medical terminology
- Workers' compensation knowledge
- Insurance terminology
- Strong verbal and written communication
- Relationship Building
- Proficient in EMR software
Timeline
Treatment Coordinator
Mitten Kids Dentistry
09.2024 - 06.2025
Front Desk Coordinator
Third Coast Oral & Maxillofacial Surgery
12.2023 - 09.2024
Office Operations Assistant
Ascension Orthopedics
11.2021 - 03.2023
Office Coordinator
Bright Futures Pediatrics
07.2019 - 11.2021
Department Associate
Bronson Athletic Club
02.2018 - 07.2021
Brand Ambassador /Sales Associate
Gap Inc, Old Navy and Banana Republic
04.2017 - 07.2021
High School Diploma -
Homeschooled
Similar Profiles
Katie ShultzKatie Shultz
REGISTERED PEDIATRIC DENTAL ASSISTANT at GRAND RIVER PEDIATRIC DENTISTRYREGISTERED PEDIATRIC DENTAL ASSISTANT at GRAND RIVER PEDIATRIC DENTISTRY
Dustin JamesDustin James
Pediatric Dentist at Dustin James Dmd Pc - Dentistry For Teens & Dentistry For KidsPediatric Dentist at Dustin James Dmd Pc - Dentistry For Teens & Dentistry For Kids
Ronni PadillaRonni Padilla
Pediatric Dental Assistant at All Kids Pediatric DentistryPediatric Dental Assistant at All Kids Pediatric Dentistry
Erika D. VannErika D. Vann
Assistant Principal, Early Childhood Center at Kentwood Public SchoolsAssistant Principal, Early Childhood Center at Kentwood Public Schools
Deepthi SukumarDeepthi Sukumar
Senior Azure Consultant at HTC Global ServicesSenior Azure Consultant at HTC Global Services