Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Brummett

Nashville,TN

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Stay at Home Mom

Metlife
Nashville, Tennessee
07.2023 - Current
  • I took a break from to focus on myself and my new baby

Manager

AMC Theatres
Nashville, TN
08.2022 - 07.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the building.
  • Create nightly reports on cash flow.
  • Resolve any issues a guest may have.
  • Fix movie screens to ensure guest have the best experience.
  • Kept in constant contact with vendors to maintain positive relationships.
  • Answer incoming calls from vendors and guests.
  • Completed extensive interviews with each newcomer.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

General Manager

Sonic DriveIn
Nashville, TN
01.2020 - 08.2022
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant General Manager

Sonic Drive-In
Nashville , Tennessee
11.2021 - 01.2022
  • Ensured that customer service standards were met or exceeded at all times.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Prepared weekly schedules for staff members based on their availability.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed Cleanliness and kept the store Audit ready
  • Made bank runs
  • Traveled between stores when needed

Carhop Server

Sonic Drive-in
Nashville, Tennessee
10.2019 - 11.2021
  • Greeted customers and provided them with menus.
  • Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
  • Ensured that all orders were accurate and complete before serving them to customers.
  • Kept work areas clean and organized throughout shift.
  • Verified the accuracy of guest orders prior to delivery or pickup.
  • Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
  • Assisted other team members when needed during busy times or special events.
  • Adhered to health safety standards at all times while preparing food.
  • Responded quickly to customer requests for drinks refills or additional items.
  • Participated in regular training sessions on food safety practices.
  • Completed opening, closing and shift change tasks by following company guidelines.

Education

High School Diploma -

Lower Richland High School
Hopkins, SC
05.2015

Skills

  • Marketing
  • Staff Development
  • Policy Implementation
  • Verbal and Written Communication
  • Time Management
  • Schedule Preparation
  • Performance Evaluations
  • Team Leadership
  • Staff Management
  • Employee Training and Development

Timeline

Stay at Home Mom

Metlife
07.2023 - Current

Manager

AMC Theatres
08.2022 - 07.2023

Assistant General Manager

Sonic Drive-In
11.2021 - 01.2022

General Manager

Sonic DriveIn
01.2020 - 08.2022

Carhop Server

Sonic Drive-in
10.2019 - 11.2021

High School Diploma -

Lower Richland High School

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Sarah Brummett