Sarah Brunk

Direct a team of Casualty and Material Damage associates and Managers in beginning to end claims handling specialized for the high-net-worth market.

• Align, plan, and prioritize work to ensure organizational goals are achieve desired strategic outcomes with sense of urgency.
• Optimize work processes to ensure solutions across claims organization also support organizational profitability goals.
• Provide direction and technical guidance through continuous process of management involvement and frequent file review concentrated on driving resolution and outcome focused behaviors and proactive management of litigated claims.
• Ensure vendors, partners, and others are held accountable for meeting quality, service, and cost agreements.
• Build partnerships and work collaboratively with multiple business partners to meet organizational objectives.
• Effective team building by forming diverse combinations of experience and perspectives to accomplish common goals.
• Drive employee engagement through atmosphere of empowerment, motivation, collaboration, and helping associates to connect what they do to how it supports the organization.
• Attract and develop talent to meet current and subsequent demands of the business.
• Inspire results improvement/achievement through clear expectation setting, consistent review and discussion of key performance indicators, pushing self and others to meet and celebrate milestones along the way.
• Ensure compliance with all federal and state regulations and establish risk mitigation and /or remediation plans are in place and addressed timely.
• Communicate in relatable manner with all audiences' information that should be passed on to others who should be kept informed clearly either orally or in written form to include anticipating future needs and creating a sense of urgency.
• Utilize industry knowledge of legal environment and loss development trends to impact effective claims handling processes, mitigate risk, ensure compliance, and drive organizational excellence within claims department.

• Enforced adherence to “Best Claims Practices”, Corporate Escalation Protocol, as well as support all Corporate and/or Regional Guidelines.
• Spearheaded overhaul of regional processes multiple times as operations consolidated to larger scale, implementing efficiency gains each time resulting in reduced FTE need and stronger productivity.
• Empower others by delegating tasks and authority as appropriate and allowing employees flexibility to decide how to resolve issues. and accomplish their work.
• Performance management through clearly communicating expectations, providing positive as well as negative feedback, and holding associates accountable.
• Partnered with sales, underwriting, and product to ensure business goals for organization were supported and achieved.
• Developed team communications and information for business partnership meetings.
• Able to relate and communicate with all audiences' information that should be passed on to others who should be kept informed clearly either orally or in written form to include anticipating future needs and creating a sense of urgency.

· Litigation Department Manager, 04/2004 - 04/2006

· Large Loss Supervisor, 05/2001-04/2004

· Supervisor, 07/1999 – 05/2001