Sarah Brunk

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Contributed to inventory management by conducting regular stock checks and reporting discrepancies.
• Kept up-to-date on current promotions and store policies, enabling accurate information sharing with customers.
• Maintained a clean and organized work environment for optimal efficiency and professionalism.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
• Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
• Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
• Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
• Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
• Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
• Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
• Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
• Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
• Promoted language development through storytelling, reading, and engaging in conversations with the children.
• Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
• Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
• Supported families during transitions such as new sibling arrivals or moving homes providing extra care and attention required.
• Assisted older children with homework assignments offering guidance and clarification when needed to reinforce learning concepts.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared meals and snacks for children based on dietary guidelines.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Engaged with children on age-appropriate level.
• Played games, worked on puzzles, and read books to young children.
• Built positive and nurturing environments to support child social and emotional growth.
• Administered basic first-aid and medication in emergency situations.
• Encouraged children to be understanding and patient with others.
• Transported children to and from activities using personal or family vehicle.
• Supervised children on playground to help develop physical and social skills.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Helped children complete homework assignments and school projects.
• Monitored children's play activities to verify safety.
• Taught children basic life skills, manners and personal hygiene.
• Provided developmentally appropriate activities for children.
• Transported children to and from school, medical appointments, and extra-curricular activities.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced operational risks while organizing data to forecast performance trends.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Oversaw daily operations to maintain store cleanliness and organization.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Improved operational efficiency by adopting new technology for inventory management.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Enhanced team productivity by streamlining operational processes.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Conducted performance evaluations and provided constructive feedback to employees.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Implemented staff training programs to elevate service standards and knowledge.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Increased sales through effective merchandising strategies and targeted promotions.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Opened and closed seating sections according to volume of guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Promoted business loyalty by fostering positive customer relationships.

Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

• Streamlined the appointment process by effectively managing client wait times during peak hours.
• Maintained a clean and organized work area, contributing to a positive salon environment.
• Appropriately washed chemically restructured hair to avoid damage and improve texture.
• Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
• Communicated with hairdressers to address customer issues and appointment conflicts.
• Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
• Provided assistance to stylists when needed.
• Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
• Pre-booked clients for follow-up visits and promoted salon services and retail products.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Assisted with planning office events and meetings for smooth execution.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Collected Type payments, processed transactions and updated relevant records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Enhanced corporate culture by conducting team-building activities and workshops.
• Developed training programs to meet company objectives.
• Provided coaching and mentoring to employees.
• Facilitated virtual, in-person and blended learning sessions.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Designed and delivered web-based, self-directed learning materials.
• Established and maintained quality control standards.
• Created and oversaw Type training programs for operations.
• Developed job-specific competencies and performance standards.