Sarah Bryan
Littleton,CO
Summary
Driven by a commitment to excellence, I leveraged my problem-solving skills and resilience at Good Karma Foods to enhance customer satisfaction significantly. With a background in education at Shadow Ridge Middle School, I excelled in fostering inclusive learning environments and boosting student outcomes. My expertise spans customer service, teamwork, and effective complaint handling, underpinned by a solid foundation in call center operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Consumer Service Representative
Good Karma Foods
01.2017 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Contacted and helped find solutions for customers with overdue payments.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Exceeded performance metrics by consistently delivering high-quality support and exceeding customer expectations.
- Effectively managed high call volumes while maintaining a professional demeanor under pressure.
- Improved first-call resolution rate through comprehensive understanding of company offerings and policies.
- Assisted customers on phone and in-office with questions, concerns and product availability.
Middle School Language Arts Instructor
Shadow Ridge Middle School
08.2005 - 06.2009
- Supported English Language Learners with targeted interventions and accommodations to ensure equal access to quality education.
- Implemented data-driven strategies to assess student progress and adjust instructional methods accordingly.
- Developed strong parent-teacher relationships, fostering open communication and collaboration for student success.
- Designed engaging lessons that incorporated real-world connections, making content relevant and meaningful for students.
- Effectively managed classroom behavior by implementing consistent policies and proactive strategies for maintaining focus and participation.
- Contributed to school-wide initiatives aimed at improving overall academic performance by participating in committees focused on curriculum development, assessment practices, or community engagement efforts.
Middle School Language Arts Teacher
Guion Creek Middle School
01.2001 - 06.2005
- Enhanced students'' reading comprehension by incorporating diverse texts and literature from various cultures and time periods.
- Contributed to school-wide initiatives aimed at fostering a culture of inclusivity and respect among students and staff members.
- Continuously updated professional knowledge through attending workshops, conferences, and collaborating with peers in the education community.
- Assessed student progress regularly using formative and summative assessments, adjusting instruction accordingly for optimal results.
- Served as a faculty advisor for extracurricular activities such as the school newspaper or drama club, promoting student involvement outside of the classroom setting.
- Mentored new teachers by sharing best practices and providing guidance on effective classroom management techniques.
- Boosted students'' writing skills with targeted assignments, peer-review sessions, and individualized feedback.
- Collaborated with colleagues to develop interdisciplinary units that connected Language Arts with other subject areas.
- Developed strong relationships with parents through regular communication about their child''s progress and academic needs.
- Supported struggling learners through differentiated instruction and one-on-one tutoring, fostering academic improvement.
- Utilized data-driven decision-making to refine instructional strategies for improved student outcomes over time.
- Led parent-teacher conferences effectively, discussing student achievements while addressing any concerns regarding learning goals or behavioral issues in the classroom setting.
Education
Master of Arts -
Indiana Wesleyan University
Marion, IN06.2003
Bachelor in Secondary Education -
Indiana University Bloomington
Bloomington, IN12.2001
Skills
- Patience and resilience
- Call center experience
- Customer Focus
- Complaint Handling
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-Solving
Timeline
Consumer Service Representative
Good Karma Foods
01.2017 - Current
Middle School Language Arts Instructor
Shadow Ridge Middle School
08.2005 - 06.2009
Middle School Language Arts Teacher
Guion Creek Middle School
01.2001 - 06.2005
Master of Arts -
Indiana Wesleyan University
Bachelor in Secondary Education -
Indiana University Bloomington