Sarah Bryant

BDC Representative

Boniface Hiers Kia

12.2021 - Current

Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
Contributed to dealership revenue by upselling additional products or services during the sales process.
Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Identified and solved problems with minimal guidance to minimize disruptions to business.
Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Developed strong business relationships to provide service and value beyond customer expectations.
Streamlined appointment scheduling for increased efficiency and improved customer experience.
Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
Identified and executed appropriate strategies for business success.
Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.
Increased lead generation by conducting thorough market research and targeted outreach efforts.
Facilitated seamless hand-offs between departments by effectively communicating client needs and expectations.
Improved overall team morale by actively contributing to a positive work environment and supporting colleagues when needed.
Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
Contributed to team success by consistently meeting or exceeding individual performance goals.
Recorded accurate and efficient records in customer database.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Contributed to team objectives in fast-paced environment.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Set and achieved company defined sales goals.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Monitored service after sale and implemented quick and effective problem resolutions.
Informed customers of promotions to increase sales productivity and volume.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Achieved or exceeded company-defined sales quotas.
Developed, maintained and utilized diverse client base.
Attended monthly sales meetings and quarterly sales trainings.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Developed and maintained strong working relationships with professionals within assigned territory.
Trained new employees on customer service, money handling and organizing strategies.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Summary

Overview

Work History

BDC Representative

Education

Diploma -

Skills

Accomplishments

Timeline

BDC Representative

Diploma -

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