Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Bryant

Dayton

Summary

Dynamic Office Coordinator at Dayton Children’s Hospital with proven expertise in workflow optimization and exceptional customer service. Enhanced client retention through strategic communication and efficient scheduling. Skilled in document management and training, fostering a collaborative team environment that improved operational efficiency and streamlined onboarding processes.

Overview

11
11
years of professional experience

Work History

Office Coordinator

Dayton Children’s Hospital
09.2023 - Current
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Medical Coder

The Wellness Center At Post Haste Pharmacy
01.2017 - 03.2018
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
  • Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
  • Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
  • Supported the implementation of electronic health record systems, simplifying the coding process.

Front Office Assistant

The Pain Management Center
03.2014 - 04.2016
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Enhanced communication with visitors and staff by distributing incoming mail and messages promptly and accurately.
  • Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
  • Reduced wait times for visitors by implementing more efficient check-in process.
  • Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
  • Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
  • Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
  • Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
  • Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
  • Contributed to positive first impression of office by greeting visitors warmly and professionally.
  • Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
  • Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
  • Improved office ambiance and visitor comfort by maintaining clean and organized reception area.

Education

Bachelors Degree -

Clark State Community College
Springfield, OH

Certificate - Medical Front Office And Coding Specialist

Ultimate Medical Academy
Clearwater, FL
01.2016

Associates Degree - Criminal Justice

Clark State Community College
Springfield, OH
06.2014

High School Diploma -

Beavercreek High School
Beavercreek, OH
06.2010

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Administrative support
  • Scheduling
  • File organization
  • Workflow oversight
  • Strategic planning
  • Inventory coordination
  • Document management
  • Mail handling
  • Meeting planning
  • Supply replenishment
  • Space planning
  • Cross-functional collaboration
  • Clear oral/written communication
  • Data entry
  • Organizational skills
  • Training and coaching
  • Inventory control
  • Relationship building
  • Report writing
  • Workflow optimization
  • Team bonding

Timeline

Office Coordinator

Dayton Children’s Hospital
09.2023 - Current

Medical Coder

The Wellness Center At Post Haste Pharmacy
01.2017 - 03.2018

Front Office Assistant

The Pain Management Center
03.2014 - 04.2016

Bachelors Degree -

Clark State Community College

Certificate - Medical Front Office And Coding Specialist

Ultimate Medical Academy

Associates Degree - Criminal Justice

Clark State Community College

High School Diploma -

Beavercreek High School

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