Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Assistant
CrossCountry Mortgage
04.2023 - Current
Helped my superior in completing various work related and personal related tasks
Reviewed and edited documents for accuracy, grammar and clarity.
Updated database of contacts and resources for company-wide distribution.
Worked with underwriters to fix application problems and resolve issues.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Participated in industry events and conferences to build relationships.
Developed and maintained relationships with customers, lenders and other third parties.
Contributed to monthly team meetings.
Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Mortgage Banker Assistant
Atlantic Bay Mortgage Group
11.2019 - 04.2023
Helped my superior in completing various work related and personal related tasks
Reviewed and edited documents for accuracy, grammar and clarity.
Updated database of contacts and resources for company-wide distribution.
Worked with underwriters to fix application problems and resolve issues.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Participated in industry events and conferences to build relationships.
Developed and maintained relationships with customers, lenders and other third parties.
Contributed to monthly team meetings.
Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Receptionist
Atlantic Bay Mortgage Group
09.2018 - 11.2019
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.