Sarah Bumpus
Customer Service Associate
Clarksville,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
Certification
4
4
years of post-secondary education
Work History
Mental Health Associate
Oak Plains Academy
01.2025 - 05.2025
- Collaborated with multidisciplinary teams for comprehensive care, optimizing patient outcomes and overall satisfaction.
- Promoted client self-advocacy by teaching coping skills and empowering individuals in their recovery journey.
- Provided crisis intervention services as needed, intervening promptly to address immediate safety concerns and connecting individuals with appropriate care.
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
Barista Shift Manager
The Thirsty Goat
04.2022 - 12.2024
- Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
- Fostered a positive work environment through team building exercises and clear communication.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Maintained equipment functionality by scheduling regular maintenance checks and repairs as necessary, minimizing downtime due to malfunctions.
Lead Daycare Teacher
Just For Kids Daycare
02.2022 - 04.2022
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
Server
The River Club
07.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Sidelines Bar & Grill
04.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist
Bumpus Body Shop
05.2017 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Received personalized over-the-phone payments.
Education
No Degree - Applied Psychology
08.2021 - Current
Skills
- Psychosocial assessments
- Community resource coordination
- Professional boundaries
- Behavioral management
- Front desk operations
- Phone etiquette
- Cash handling accuracy
- Staff motivation
- Product upselling
- POS system operation
- Customer and client relations
- Administrative support
Certification
CPR Certification
BLS Certification
First Aid Certification
Food Handler Certification
Child Development Associate Certification
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balancePaid time offHealthcare benefitsTimeline
Mental Health Associate - Oak Plains Academy
01.2025 - 05.2025
Barista Shift Manager - The Thirsty Goat
04.2022 - 12.2024
Lead Daycare Teacher - Just For Kids Daycare
02.2022 - 04.2022
Austin Peay State University - No Degree, Applied Psychology
08.2021 - Current
Server - The River Club
07.2021 - 02.2022
Hostess - Sidelines Bar & Grill
04.2020 - 05.2021
Receptionist - Bumpus Body Shop
05.2017 - 08.2020
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