Sarah Burchfield

Health Unit Coordinator

Premier Health

07.2017 - Current

Coordinated patient admissions, discharges, and transfers to ensure seamless flow of care.
Maintained accurate patient records and updated information in electronic health records system.
Assisted nursing staff with patient communication and administrative tasks to enhance teamwork.
Trained new staff on protocols and procedures, fostering a knowledgeable team environment.
Collaborated with multidisciplinary teams to address patient needs and improve service delivery.
Monitored inventory levels of medical supplies, ensuring timely procurement and availability for staff use.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Assembled and maintained patient medical records and other documents related to patient care.
Assisted with processing patient admissions, transfers and discharges.
Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Responded to patient call lights to expedite appropriate follow-through.
Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
Provided concierge service to assist patients and families and direct them to available resources.
Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.