Sarah Burford
Sonoma,CA
Summary
Highly experienced Customer Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. A performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
Work History
Senior Therapy Scheduler
Precision Physical Therapy & Fitness
02.2023 - 04.2024
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Developed customized reports to provide insight into key performance metrics related to scheduling effectiveness, timeliness, and resource utilization.
- Identified best practices within scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Medical Office Assistant
Optimage Health
02.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Implemented Elation for digitizing and organizing over 100 medical records.
- Managed inventory and restocked clerical spaces.
- Volunteered to take on special projects related to expanding practice.
Sales Associate
Love Me Two Times
02.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Rotated merchandise and displays to feature new and in season pieces.
Salad Maker
Soul Salad
02.2022 - 02.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Maintained composure and work quality while under stress.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
Wellness Specialist
Staff Of Life
08.2021 - 02.2022
- Assist customers with choosing wellness products:
- Vitamins, herbs and tinctures, and cosmetics
- Maintain organized and stocked shelves
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Barista
Peet's Coffee
11.2020 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Barista Shift Lead
The Coffee Shop
07.2017 - 07.2020
- Retained a strong understanding of company values and customer needs, responding quickly to requests in a fast-paced environment
- Tasks included preparing beverages and food orders, handling cash/card transactions, and balancing the drawer each shift.
- Cultivated warm relationships with regular customers.
- Presented process improvement ideas to the leadership team to cultivate a professional, friendly, and efficient work environment.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Education
Associate of Arts - Business Communications
Napa Valley College
Napa, CA06.2025
High School Diploma -
San Ramon Valley High
Danville, CA06.2020
Skills
- Engaging with Diverse Customers
- Adaptable and Flexible
- Building Customer Loyalty
- Teamwork and Collaboration
- Ability to Lift 40 Pounds
- Energy and Physical Stamina
- Phone and Email Etiquette
- Attention to Detail
- Critical Thinking
- Guest Engagement
- Adherence to high customer service standards
Timeline
Senior Therapy Scheduler
Precision Physical Therapy & Fitness
02.2023 - 04.2024
Medical Office Assistant
Optimage Health
02.2022 - 02.2023
Sales Associate
Love Me Two Times
02.2022 - 02.2023
Salad Maker
Soul Salad
02.2022 - 02.2023
Wellness Specialist
Staff Of Life
08.2021 - 02.2022
Barista
Peet's Coffee
11.2020 - 06.2021
Barista Shift Lead
The Coffee Shop
07.2017 - 07.2020
Associate of Arts - Business Communications
Napa Valley College
High School Diploma -
San Ramon Valley High
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