Sarah Burgess
Mount Juliet,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and dependability.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Summit Primary Care
02.2023 - 04.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
Lead Cashier
Academy Sports And Outdoors
01.2022 - 02.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Led cashiers and associates in providing good customer service.
- Maintained stock to meet expected customer demand.
- Responded promptly to requests for assistance and customer needs.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Lead Manager
Aeropostale
10.2021 - 01.2022
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed every register, safe, and end of day sales to prohibit discrepancies.
Sales Associate
HomeGoods
06.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods.
- Prepared merchandise for sales floor by pricing or tagging.
Team Member
Dairy Queen Grill & Chill
04.2019 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Mt. Juliet High School
Mount Juliet, TN05.2021
Skills
- Customer Service
- Time Management
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Initiative-taking
- Attention to Detail
- Punctual and Reliable
Timeline
Front Desk Receptionist
Summit Primary Care
02.2023 - 04.2024
Lead Cashier
Academy Sports And Outdoors
01.2022 - 02.2023
Sales Lead Manager
Aeropostale
10.2021 - 01.2022
Sales Associate
HomeGoods
06.2020 - 08.2021
Team Member
Dairy Queen Grill & Chill
04.2019 - 07.2020
High School Diploma -
Mt. Juliet High School
Similar Profiles
Moya GayleMoya Gayle
Medical Assistant at Summit Primary CareMedical Assistant at Summit Primary Care
Moya GayleMoya Gayle
Medical Assistant at Summit Primary CareMedical Assistant at Summit Primary Care
Casey PhillipsCasey Phillips
Clinic Manager at Summit Primary CareClinic Manager at Summit Primary Care