Sarah Burgess
Yucaipa,CA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
8
8
years of professional experience
Work History
Clinical Extern- Phlebotomy
Riverside Medical Clinic
03.2024 - 03.2024
- Enhanced patient care by providing support to the laboratory staff.
- Aided in accurate diagnosis by efficiently collecting and processing lab specimens for analysis.
- Improved workflow efficiency by maintaining clean and organized workstations, ensuring the availability of necessary supplies.
- Contributed to patient satisfaction with timely assistance during check-in, rooming, and discharge processes.
Call Center and Administrative Specialist
EagleLIFT Inc.
11.2021 - 03.2024
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
Supervisor
Sprouts Farmers Market Inc, Grocery
08.2017 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives and communication goals.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to upper management.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
Hostess
Forest Home Christian Conference Center
11.2018 - 03.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Explained menu items and suggested appropriate options for food allergy concerns.
Counter Help
Panda Express
08.2016 - 08.2017
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
- Performed arithmetic functions handling cash, close checks, and balance register.
Education
Certificate - Phlebotomy
Wagner Training Institute
Redlands, CA03.2024
Certification - BLS Provider
American Heart Association
Redlands, CA02.2024
Courses -
Crafton Hills College
Yucaipa, CA08.2018
Diploma -
Yucaipa High School
Yucaipa, CA06.2017
Skills
- Priority Management
- Strong Communication Skills
- Conflict Resolution
- Processes and Procedures
- Document control
- Maintain a Safe Environment for Patient and Staff
- Sorting and labeling
- Venipuncture
- Teamwork and Collaboration
Professional References
Marina Duron- EagleLIFT Inc. Business Manager
909-980-6222
mduron@eaglelifting.com
Amaris Scales- Sprouts Farmers Market Manager
951-251-8019
amaris.scales21@gmail.com
Corinne Nightingale- Forest Home Manager
909-659-4936
corinnen@foresthome.org
Timeline
Clinical Extern- Phlebotomy
Riverside Medical Clinic
03.2024 - 03.2024
Call Center and Administrative Specialist
EagleLIFT Inc.
11.2021 - 03.2024
Hostess
Forest Home Christian Conference Center
11.2018 - 03.2019
Supervisor
Sprouts Farmers Market Inc, Grocery
08.2017 - 10.2021
Counter Help
Panda Express
08.2016 - 08.2017
Certificate - Phlebotomy
Wagner Training Institute
Certification - BLS Provider
American Heart Association
Courses -
Crafton Hills College
Diploma -
Yucaipa High School
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