Summary
Overview
Work History
Education
Skills
Timeline
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SARAH BURGESS

Hudson

Summary

Highly motivated and detail-oriented material handling professional with experience in managing warehouse operations. Expertise in overseeing inventory management, order fulfillment, and stock control. Skilled in using manual and automated equipment to move and store materials. Adept at accurately documenting inventory transactions, preparing shipping documents, and adapting to changing workflows. Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.

Overview

13
13
years of professional experience

Work History

Materials Clerk

Valdese Weavers
01.2025 - Current
  • Enhanced inventory efficiency by implementing an organized storage system for materials and supplies.
  • Implemented a barcode tracking system that significantly improved the accuracy of inventory records.
  • Provided exceptional customer service to internal clients, addressing inquiries and resolving issues promptly.
  • Worked closely with quality control teams to address defective or damaged materials promptly and effectively.
  • Contributed to waste reduction efforts by identifying opportunities for recycling or repurposing excess or obsolete materials.
  • Maintained accurate records of incoming and outgoing materials, ensuring smooth operations within the department.
  • Streamlined the ordering process by utilizing a centralized request system for internal departments.
  • Optimized warehouse space utilization by implementing efficient storage solutions for different types of materials.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Performed duties involving efficient use of cherry picker.
  • Upheld continuous alignment with ISO 9001 regulations in operations.

Material Handler

Elite Comfort Solutions
12.2022 - 01.2025
  • Kept work areas clean, safe, organized and free of debris at all times
  • Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport
  • Efficiently managed time to complete daily tasks within set deadlines
  • Responded promptly to requests from supervisors regarding material needs
  • Located materials and supplies by pulling and verifying items on production orders
  • Loaded and unloaded materials onto pallets with attention to detail
  • Ensured accurate labeling of all materials according to company standards
  • Attached identifying tags or labels to materials, improving efficiency and eliminating errors
  • Reported any shortages or damaged materials to the supervisor
  • Assisted with physical inventories as needed, accurately counting parts and supplies
  • Collaborated effectively with co-workers across departments in order to meet objectives quickly and efficiently
  • Reviewed work orders determining required stock and quantity needed
  • Inspected containers and labels to ensure proper storage
  • Examined stock items for wear or defects, reporting any damage to supervisors
  • Weighed or counted items for distribution, conforming to company standards
  • Handled efficient bandsaw operation for material preparation.
  • Executed material movement processes with skilled forklift operation.
  • Executed preventive maintenance tasks on a regular basis.
  • Ensured optimal performance of machines during operations.
  • Operated an RF scanner for labeling.
  • Performed final inspections to ensure product quality.

Shift Manager

Brumit Restaurant Group (Arbys)
11.2014 - 04.2022
  • Anticipated, communicated and resolved issues affecting warehouse optimization
  • Provided support with special projects as requested by management personnel
  • Collaborated with team members to optimize efficiency in the warehouse
  • Attached slings, hooks and other devices to lift cargo and guide loads
  • Trained and supervised new staff members
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
  • Addressed customer complaints and resolved conflicts
  • Maintained a safe work environment by enforcing company policies and procedures
  • Ensured compliance with food safety regulations and quality standards
  • Promoted customer satisfaction by addressing complaints and issuing refunds
  • Established and maintained positive and professional employee relationships
  • Resolved conflicts between employees or customers in a professional manner
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
  • Oversaw daily operations while managing multiple projects simultaneously
  • Assisted customers with product selection, providing exceptional service experience
  • Taught newly hired team members and shift managers business policies and procedures
  • Maintained knowledge of store products and services to make recommendations to customers
  • Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times
  • Conducted daily walkthroughs of the store, identifying potential risks or hazards
  • Created staff teams and delegated work tasks to increase productivity
  • Tracked store inventories and replenished item levels by ordering new products
  • Promoted store specials and limited-time offers to customers
  • Identified areas of improvement within the team and implemented strategies to increase productivity
  • Communicated important company information and policy changes to staff members
  • Made staffing adjustments to get shifts covered
  • Monitored stock levels and placed orders as needed
  • Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
  • Provided coaching and mentoring sessions to help employees reach their goals
  • Reported equipment repair and employee training needs to managers
  • Documented absences and tardiness of assigned team members

Shift Manager

Hardees
06.2017 - 07.2018
  • Coordinated with other departments to resolve customer inquiries in a timely manner
  • Developed training programs for new employees to ensure standards of excellence were met
  • Implemented corrective actions for substandard employee performance
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Minimized staff turnover through appropriate selection, orientation and training
  • Trained and supervised new staff members
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
  • Addressed customer complaints and resolved conflicts
  • Maintained a safe work environment by enforcing company policies and procedures
  • Ensured compliance with food safety regulations and quality standards
  • Promoted customer satisfaction by addressing complaints and issuing refunds
  • Established and maintained positive and professional employee relationships
  • Resolved conflicts between employees or customers in a professional manner
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
  • Oversaw daily operations while managing multiple projects simultaneously
  • Assisted customers with product selection, providing exceptional service experience
  • Taught newly hired team members and shift managers business policies and procedures
  • Maintained knowledge of store products and services to make recommendations to customers
  • Conducted daily walkthroughs of the store, identifying potential risks or hazards
  • Created staff teams and delegated work tasks to increase productivity
  • Promoted store specials and limited-time offers to customers
  • Identified areas of improvement within the team and implemented strategies to increase productivity
  • Communicated important company information and policy changes to staff members
  • Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
  • Provided coaching and mentoring sessions to help employees reach their goals
  • Reported equipment repair and employee training needs to managers
  • Documented absences and tardiness of assigned team members

Team Member

Mcdonalds
09.2013 - 10.2014
  • Coordinated with other departments to resolve customer inquiries in a timely manner
  • Developed training programs for new employees to ensure standards of excellence were met
  • Implemented corrective actions for substandard employee performance
  • Led and directed team members on effective methods, operations and procedures
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
  • Maintained organization by putting product in the appropriate places
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
  • Greeted customers and answered questions regarding products and promotions
  • Provided excellent customer service through solving problems and answering questions
  • Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
  • Assisted new employees during training sessions
  • Built relationships with customers through providing accurate information on products or services offered
  • Provided support to team members to ensure all goals were met in a timely manner
  • Assisted customers with product inquiries, orders, returns, refunds, and other service requests
  • Trained new team members on company policies and procedures
  • Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously
  • Sorted, labeled, and dated merchandise to prevent expirations and product losses
  • Counted money in cash drawers and communicated correct amounts to supervisors for reports

Seasonal Worker

Toys r us
10.2011 - 12.2011
  • Maintained knowledge of company policies and procedures to promote productivity and safety
  • Notified supervisors of item shortages to replenish inventory
  • Stocked shelves according to planograms and faced merchandise for visibility
  • Corrected order and product mistakes by assisting customers with returns and refunds
  • Notified supervisors of item shortages and organized materials in appropriate locations
  • Utilized effective time management techniques to prioritize tasks and meet deadlines efficiently
  • Collaborated with other employees to meet sales targets and deadlines
  • Operated POS systems and input information into company computer programs
  • Contributed knowledge of company policies and procedures when resolving customer complaints
  • Maintained a high level of accuracy when entering data into the system
  • Helped with promotional display setup in accordance with brand guidelines
  • Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects or initiatives
  • Worked collaboratively with other departments to develop solutions for complex issues
  • Performed quality checks on completed work prior to submission
  • Ensured compliance with applicable laws, regulations, standards, and guidelines
  • Facilitated training sessions for new employees on proper use of equipment and software programs
  • Identified opportunities for process improvements within the department
  • Canceled orders based on customer requests, inventory or delivery problems
  • Developed emergency management plans for recovery decision-making and communications
  • Implemented security practices to preserve assets and minimize liabilities

Education

High School Diploma -

South Caldwell High School
Hudson, North Carolina
06.2011

Skills

  • Material Packaging
  • Storage Arrangements
  • Attention to Detail
  • Lifting and Sorting
  • Operations Support
  • Hand Trucks and Dollies
  • Teamwork and Collaboration
  • Quality Assurance Inspections
  • PPE Policy Adherence
  • Materials Handling Safety Training
  • Physical Strength and Stamina
  • Storage Area and Container Cleaning
  • Verbal and Written Communication
  • Opening and Closing Procedures
  • Cash Handling
  • Payment Processing
  • Accurate Money Handling
  • Safety and Security Enforcement
  • Guest Relations
  • Labor and Food Cost Control
  • Money Transfers
  • Delegating Work
  • POS Transactions
  • Guest Satisfaction
  • Energetic and Enthusiastic
  • Customer Experience Management
  • Staff Training and Onboarding
  • Cash Drawer Balancing
  • Meeting Production Goals
  • Food Safety and Sanitation
  • Handling Customer Complaints
  • Coaching and Mentoring
  • Policy Administration
  • Inventory and Supply Management
  • Job Assignments
  • Billing and Payment Processing
  • Shipment Preparation
  • Hospitality Management
  • Operations Management
  • Calming Strategies
  • Managing Cash Register
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Making Announcements
  • Negotiation and Conflict Resolution
  • Dropping Safe Cash
  • Coupon Handling
  • Employee Coaching and Mentoring
  • Restocking Management
  • Team Member Motivation
  • Problem-Solving Techniques
  • Motivating Performers
  • Firearms Knowledge
  • Employee Support
  • Suggestive Selling
  • Creative Solutions
  • Machine operating
  • Forklift/ cherry picker operator

Timeline

Materials Clerk

Valdese Weavers
01.2025 - Current

Material Handler

Elite Comfort Solutions
12.2022 - 01.2025

Shift Manager

Hardees
06.2017 - 07.2018

Shift Manager

Brumit Restaurant Group (Arbys)
11.2014 - 04.2022

Team Member

Mcdonalds
09.2013 - 10.2014

Seasonal Worker

Toys r us
10.2011 - 12.2011

High School Diploma -

South Caldwell High School

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SARAH BURGESS