Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Sarah Burke

Business Owner
Colorado Springs,CO
Sarah Burke

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients. Comfortable working independently as a manager, a leader, and a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

8
years of professional experience

Work History

Tiny N Mighty Services L.L.C.
Colorado Springs, CO

Owner
07.2021 - Current

Job overview

  • Swept, mopped, vacuumed, and polished floors of all types.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.
  • Cleansed kitchen appliances such as microwaves, stoves, and dishwashers.
  • Dusted furniture, window sills, and other surfaces to remove dirt and cobwebs.
  • Removed finger marks and smudges from doors, frames, stainless steel, and glass partitions to enhance shine.
  • Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned homes following specific and detailed protocols and requests.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
  • Maintained and organized cleaning supplies stock.
  • Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
  • Negotiated contracts with vendors, suppliers, and customers.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Implemented customer service protocols to enhance satisfaction and loyalty.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
  • Ensured compliance with local, state, and federal regulations affecting business operations.

Gaylord Rockies Resort & Convention Center
Aurora, CO

Guest Service Representative
05.2021 - 07.2021

Job overview

  • Assisted guests with check-ins and check-outs in a timely manner.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Answered incoming calls from guests seeking reservations or general information.

Young Williams
Colorado Springs, CO

Child Support Specialist
08.2019 - 03.2021

Job overview

  • Negotiated payment arrangements with non-custodial parents in accordance with state laws.
  • Informed victims about legal processes and timelines.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Prepared, reviewed, and maintained accurate case files and records.
  • Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
  • Participated in mediation sessions between custodial parties involved in disputes over issues such as visitation rights or health insurance coverage.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Maintained confidentiality through stringent handling of charts and data.
  • Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
  • Identified appropriate community resources and provided referrals for services.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Created reports detailing activities such as caseload statistics, arrears balances, collections history.
  • Reviewed court orders for accuracy and completeness of child support requirements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Norwest Auto Sales
Colorado Springs, CO

Office Assistant
08.2017 - 08.2019

Job overview

  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Copied, sorted and filed records of office activities and business transactions.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Facilitated communication within the office and with external partners.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.

Education

Pima Medical Institute
Colorado Springs

Some College (No Degree) from Dental Assisting

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Effective communication
  • Client relationship management
  • Professional demeanor
  • Compassionate client care
  • Relationship building
  • Multitasking Abilities

References

References available upon request.

Timeline

Owner

Tiny N Mighty Services L.L.C.
07.2021 - Current

Guest Service Representative

Gaylord Rockies Resort & Convention Center
05.2021 - 07.2021

Child Support Specialist

Young Williams
08.2019 - 03.2021

Office Assistant

Norwest Auto Sales
08.2017 - 08.2019

Pima Medical Institute

Some College (No Degree) from Dental Assisting

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