Sarah Burnett

During two extended store manager absences:

• Oversaw daily activities to ensure the store operated efficiently and in compliance with company policies.
• Oversaw inventory, placed orders, and maintained organized shelves.
• Tracked sales metrics and overall operating performance.
• Scheduled shifts and trained store associates, and lead store associates in daily tasks to maintain high levels of productivity and customer service.
• Resolved customer inquiries and complaints.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Supported the execution of seven NSL projects in multiple district locations.

• Collaborated with team members and project lead to reset and organize product layouts according to planograms.
• Resolved issues aligning product organization to company policy and goals.

Managed operational flow for sister stores experiencing temporary manager absences.

• Directed associates in executing tasks based on assessed needs.
• Oversaw inventory control, placed product orders.
• Monitored sales performance, operating efficiency, and budget goals.
• Addressed customer concerns efficiently.

• Provided exceptional customer service, efficiently processed a variety of financial transactions
• Complied with all banking regulations and company policies to maintain the integrity and trustworthiness of the bank’s operations
• Handled deposits, withdrawals, check cashing, loan payments
• Balanced cash drawers ensured proper record-keeping, and promptly reported discrepancies followed strict protocols to safeguard customer information and prevented fraud
• Educated customers about bank products and services

• Provided exceptional customer service, efficiently processed a variety of financial transactions
• Complied with all banking regulations and company policies to maintain the integrity and trustworthiness of the bank’s operations
• Handled deposits, withdrawals, check cashing, loan payments
• Balanced cash drawers ensured proper record-keeping, and promptly reported discrepancies followed strict protocols to safeguard customer information and prevented fraud
• Educated customers about bank products and services

• Complied with policy terms and regulatory requirements to process claims submitted
• Communicated with healthcare providers, policyholders, claimants, and other relevant parties to resolve discrepancies
• Processed claims payments with a high level of accuracy, provided excellent customer service, addressed inquiries and concerns promptly and professionally

• Complied with policy terms and regulatory requirements to process claims submitted
• Communicated with healthcare providers, policyholders, claimants, and other relevant parties to resolve discrepancies
• Processed claims payments with a high level of accuracy, provided excellent customer service, addressed inquiries and concerns promptly and professionally

• Oversaw store operations to ensure a smooth and efficient workflow
• Managed inventory, ordered supplies, delegated tasks, and ensured store cleanliness and organization
• Supervised cash handling, performed cash reconciliation, and ensured accurate transactions
• Enforced health, safety, and sanitation standards to achieve store goals
• Collaborated with other store managers to prepare my store for a remodel
• Developed a team by providing coaching, training, and development opportunities for staff to advance in their career
• Daily oversight of store operations to ensure tasks are completed efficiently and operational standards are maintained