Sarah Burns
Summary
Accomplished Sales Manager offering over ten years of experience developing and maximizing event sales. Diligent in building and retaining accounts by providing support, and superior service. Recognized as a decisive leader and excellent team player. Well qualified to work with diverse clientele, from individual to large corporate accounts. Expert in increasing productivity and customer satisfaction, while driving revenue, and sales.
Overview
10
10
years of professional experience
Work History
Event Sales Manager
Block Party SF
2022.09 - Current
- Increase event sales revenue by developing and maintaining strong relationships with clients.
- Manage all accounts for a restaurant group comprised of three distinct venues, Local Kitchen & Wine Merchant, Social 303, and Buena Vida Cantina.
- Coordinate and manage all aspects of accounts from lead generation to event completion.
- Proficient with Tripleseat, Canva, OpenTable, Apollo.io, and Mailchimp.
- Maintain event calendar, and communicate event information across all departments.
- Develop customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Receive, process, and track all deposits and payments.
- Work closely with the Culinary Department to build out all event menus.
- Enhance client satisfaction by providing exceptional customer service throughout the entire sales process.
Event Coordinator
The Metropolitan Club
2019.09 - 2022.08
- Ensured all event and sales details on banquet orders were current, and accurate across all platforms.
- Served as liaison to clients, sales team, and event managers to provide effective communication, and coordination.
- Implemented contingency plans to address last minute changes, or unforeseen events.
- Secured all vendor requirements throughout the planning process, and day of coordination.
- Worked closely with clients creating detailed timelines, menus, floor plans, and budgets that exceeded all expectations.
Coordinator
The House Of Prime Rib
2013.09 - 2019.08
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Coordinated and managed numerous events that helped secure customer loyalties, and new business development.
- Trained staff members on new restaurant practices and procedures.
- Promoted a positive atmosphere, and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Arts -
San Francisco State University
San Francisco, CA05.2014
Skills
- High volume sales experience
- Account management
- Customer needs assessment
- Proficient in event management software, and sales engagement platforms
- Lead generation and development
- Exceptional customer service
- High sense of urgency while staying calm under pressure
- Complex problem resolution
- Business operations
- Adaptability
Affiliations
San Francisco Private Dining Association
SF Travel
Timeline
Event Sales Manager
Block Party SF
2022.09 - Current
Event Coordinator
The Metropolitan Club
2019.09 - 2022.08
Coordinator
The House Of Prime Rib
2013.09 - 2019.08
Bachelor of Arts -
San Francisco State University
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