Sarah Burns
Godley ,IL
Summary
Compassionate Home Care Aide with extensive experience at European Service At Home, skilled in patient care and emotional support. Proven ability to enhance client well-being through effective meal preparation and meticulous documentation. Recognized for fostering trusting relationships and ensuring safety, leading to increased family satisfaction and improved patient health outcomes.
Overview
9
9
years of professional experience
Work History
Home Care Aide
European Service At Home
Godley, IL
08.2022 - 12.2025
- Assisted clients with daily living activities, enhancing overall quality of life.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained trusting relationships with clients and families.
- Provided companionship and emotional support to promote mental well-being.
- Ensured safe environments by adhering to health and safety protocols.
- Documented care plans and progress notes accurately for continuity of care.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Assisted disabled clients to support independence and well-being.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Enhanced patient comfort by providing attentive and personalized home care services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Increased family satisfaction by maintaining open communication about patient progress and needs.
- Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
- Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
- Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
- Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided transportation and appointments management.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Transported clients for medical and personal outings.
- Utilized universal precautions and infection control principles in all aspects of care.
- Provided direct personal care and administrative services to clients.
Server
Iron Skillet Restaurant
Wilmington, IL
03.2018 - 10.2018
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed table setups and ensured cleanliness for optimal guest experiences.
- Collaborated with kitchen staff to streamline order delivery processes.
- Assisted in training new servers on menu knowledge and service standards.
- Processed customer payments efficiently while maintaining accuracy in transactions.
- Resolved guest complaints promptly to enhance satisfaction and retention.
- Maintained inventory levels of supplies and communicated needs to management.
- Adapted quickly to changing demands during peak service hours, ensuring smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Managed inventory of dining supplies to prevent shortages during service.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Streamlined order-taking process to minimize wait times for diners.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Server/Bartender
Country House Restaurant
Braidwood, IL
03.2017 - 12.2017
- Assisted clients with daily living activities, enhancing overall quality of life.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained trusting relationships with clients and families.
- Provided companionship and emotional support to promote mental well-being.
- Ensured safe environments by adhering to health and safety protocols.
- Documented care plans and progress notes accurately for continuity of care.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Assisted disabled clients to support independence and well-being.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Enhanced patient comfort by providing attentive and personalized home care services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Increased family satisfaction by maintaining open communication about patient progress and needs.
- Improved overall patient health through the implementation of proper nutrition plans and meal preparation assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
- Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
- Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
- Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided transportation and appointments management.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Transported clients for medical and personal outings.
- Utilized universal precautions and infection control principles in all aspects of care.
- Provided direct personal care and administrative services to clients.
Education
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FLNursing Aide Certificate(CNA) - Nursing
Joliet Junior College
Joliet, IL09.2001
High School Diploma -
Reed-Custer High School
Braidwood, IL01.2000
Skills
Meal preparation
Client documentation
Medication administration
Patient transportation
Housekeeping
First aid and safety
Progress documentation
Recording vital signs
Patient care
Care plan assessment
Care plan adherence
State regulations
Client safety and first aid
Compassionate client care
Personal hygiene assistance
Feeding assistance
Patient advocacy
State Driver's license
Dressing assistance
Patient transport
Physical therapy support
Medical charting
Light housekeeping
Vital signs monitoring
Interpersonal communication
Documentation
ADL support
Ambulation assistance
Nutrition management
Mobility support
Wound care
Patient education
Safety procedures
Emotional support
Bedside care
Infection control
Medical terminology and equipment
Nutritional meal preparation
Patient lifting techniques
Toileting assistance
Emotional support and companionship
Blood glucose monitoring
Documentation and reporting
Basic housekeeping
Disability support
Dementia care
Elder care
Home care aide
Bathing support
Medical terminology
Dietary requirements and nutrition
HIPAA compliance
Patient health assessment
Daily charting
Emergency response
Activities of daily living (adls)
Geriatric care
Timeline
Home Care Aide
European Service At Home
08.2022 - 12.2025
Server
Iron Skillet Restaurant
03.2018 - 10.2018
Server/Bartender
Country House Restaurant
03.2017 - 12.2017
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Nursing Aide Certificate(CNA) - Nursing
Joliet Junior College
High School Diploma -
Reed-Custer High School