
Skilled in troubleshooting, technical support, customer service, and patient care. Excels in problem-solving, communication, patience, and ensuring smooth, efficient operations.
• Provided efficient customer support with a professional, friendly and patient attitude.
• Diagnosed and resolved technical issues on customer’s cellular devices, as well as the cellular trail camera itself.
• Answered all billing questions regarding monthly subscription costs, past due balances, and additional line costs.
• Politely addressed any customer complaints, received escalation calls, and applied problem solving skills to come up with a resolution for the customer.
• Promptly answered and handled a large amount of emails while answering a high volume of calls per day.
• Trained several new hires on company specific procedures, policies, and knowledge of cellular Browning Trail Cameras and related products.
• Used the computer data base to check in children, check billing statuses, answer the phone and call/email parents as needed.
• Implemented social emotional learning into everyday learning routine through explicit introduction, morning meetings, and small group lessons.
• Regularly communicated with family members and past or present teachers/ therapists for the child’s development and improvement.
• Developed engaging and differentiated lesson plans for up to 6 classrooms with up to 15 children per room aging from 2 months- 14 years.
• Delivered safe and effective childcare for up to 19 children per class, ages 6 weeks-4 years of age.
• Developed friendly relationships and credibility with parents, educated children, and made age appropriate lesson plans and arts and crafts.
• Assisted customers with shopping, finding items, coupons/sales, and provided high quality service while upholding store standards and values to ensure customer satisfaction.
• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
• Actively stayed informed about latest sales offers, loyalty programs, and coupons.
• Maintained a clean and sanitized store for the safety of other employees and customers.