Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Burrell

Aurora,IL

Summary

Seasoned regional leader in business development and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

26
26
years of professional experience

Work History

Regional Field Business Manager

Ulta Beauty Inc.
Illinois, Michigan, Indiana, Wisconsin, IL
12.2018 - 01.2025
  • Supported 15+ direct reports over the span of 10 states and 300 locations to align with company KPIs and regional strategy, to drive growth in a $1.2B market.
  • Liaison for vendor and brand partnerships, with a focus on strategy to build year-over-year results, to remain competitive in the marketplace.
  • Growth year-over-year in luxury and boutique brands resulted in a 1.1 million increase compared to last year.
  • Payroll management reduced overspending by 8.8% in services payroll YTD. Reduced budgeted travel expenses by 2.3% for overall regional business partners.
  • Supported new product launches, company event campaigns, and key account initiatives to drive high performance to the bottom line.
  • Supported LP logistics through inventory control, adjustments, and operational excellence to reduce shrink in critical brands.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
  • Prepared monthly business analysis to present results to executive leadership and business partners.
  • Mitigated business risks through open position analysis to reduce sales loss, and ensured alignment with onboarding processes. Reduced turnover year over year by 8%.
  • Responsible for recruiting, training, and retaining top talent, ensuring a high-performance team.

Field Services Manager

Ulta Beauty Inc.
Greater Chicago Area, IL
12.2016 - 12.2018
  • Trained new employees on company policies and procedures related to field service operations.
  • Oversaw Direct training for services optimization for Central region that encompassed 6 states
  • Created and managed budgets for travel, training, and team-building activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Identified trends in customer feedback that could be used to improve overall efficiency in operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Services Market Trainer

Ulta Beauty
Aurora , IL
02.2014 - 12.2016
  • Created and offered additional materials to enhance training.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Conducted field and customer training to optimize procedural outcomes, efficiencies and adoption.
  • Identified competitive products and industry trends to include in training curriculum.
  • Organized workshops and seminars to educate employees about industry trends.
  • Explained goals and expectations required of trainees.
  • Monitored performance of staff members post-training to ensure successful implementation of skills learned.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Supported regional trainers in delivering services to customers at different locations.

Salon Manager

Ulta Beauty Inc.
Aurora, IL
03.1999 - 12.2014
  • Resolved customer complaints regarding worker performance or services rendered.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Analyzed and recorded personnel and operational data and wrote activity reports.
  • Conducted interviews with prospective employees prior to hiring decisions being made.
  • Scheduled employees and oversaw customer appointment calendar.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Oversaw inventory control for retail products and supplies.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.

Education

Associate of Applied Science - Business Management

Illinois Central College
East Peoria, IL
08-1996

Skills

  • Business planning
  • Coaching and mentoring
  • Loss prevention
  • Recruiting and hiring
  • Cross-functional collaboration
  • Decision-making
  • Analytical thinking
  • Strategic initiatives
  • Partnership development
  • Cross-functional communication
  • Product launches
  • Business development
  • Strategic planning
  • Operational leadership

Timeline

Regional Field Business Manager

Ulta Beauty Inc.
12.2018 - 01.2025

Field Services Manager

Ulta Beauty Inc.
12.2016 - 12.2018

Services Market Trainer

Ulta Beauty
02.2014 - 12.2016

Salon Manager

Ulta Beauty Inc.
03.1999 - 12.2014

Associate of Applied Science - Business Management

Illinois Central College

Similar Profiles

CREATE PROFILE
Sarah Burrell