Sarah Burress
Skilled Professional
Lexington,KY
Summary
Natural leader, Knowledgeable and dedicated to customer satisfaction. Focused professional with extensive experience in the durable medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Pawnbroker/Sales Associate
Ideal Exchange Pawn Shop
Lexington, Kentucky
01.2018 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Evaluate clients merchandise to determine the value. Discus Loan agreement and generate the document to have it signed.
Front Desk Associate
Beaumont Inn
Winchester, KY
01.2014 - 12.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Asked customers questions to meet special requests.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used internal software to process reservations, check-ins and check-outs.
Parts Locater
Jett Fast Used Auto Parts
Lawrenceburg, KY
11.2010 - 12.2012
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts from various distributors to fulfill demands..
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Call Center Customer Service Representative
Luxottica Retail: LensCrafters
Mason, Ohio
07.2006 - 09.2010
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company scripts to consistently achieve call-time and scheduling for annual eye exams.
- Trained new employees.
Lead Customer Service Representative
Ablecare Medical Services Inc
Reading, OH
01.2001 - 06.2006
- Planned schedules and workflows based on expected customer demands.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Engaged patients in person and over phone to answer questions and address complaints.
- Received physicians orders for new patient durable medical equipment.
- Collect important medical information in order to complete patients file for billing purposes.
- Generate delivery orders and dispatched drivers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
Cincinnati State Technical And Community College
Cincinnati, OH 06.2009 - 06.2010
Skills
Exceptional customer service
Product and service sales
Upselling
Sales expertise
Contract preparation
Merchandising understanding
[Type] product knowledge
Multi-tasking strength
Excellent people skills
Problem-solving skills
Relationship building
Professional telephone demeanor
Administrative support
Account management
Shipping procedures understanding
Order fulfillment
Warehousing functions
Recordkeeping strengths
Stock management
Medical terminology knowledge
Route dispatch
POS systems expert
Multi-line phone talent
Microsoft Excel proficiency
GPS knowledge
Product delivery
GPS and map navigation
Excellent customer service
Order picking and processing
Logistics knowledge
Housekeeping
Travel coordination
Mail handling
Scheduling
Staff Management
ASI FrontDesk
Office administration
Registration
Timeline
Pawnbroker/Sales Associate
Ideal Exchange Pawn Shop
01.2018 - 10.2022
Front Desk Associate
Beaumont Inn
01.2014 - 12.2016
Parts Locater
Jett Fast Used Auto Parts
11.2010 - 12.2012
GED -
Cincinnati State Technical And Community College
06.2009 - 06.2010
Call Center Customer Service Representative
Luxottica Retail: LensCrafters
07.2006 - 09.2010
Lead Customer Service Representative
Ablecare Medical Services Inc
01.2001 - 06.2006