Sarah Burris
Morrisville
Summary
Dynamic customer service professional with extensive experience at customer care. Knowledge in both customer satisfaction. Newly trained in the insurance industry.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representive/Licensed Insurance Agent
Stowe Insurance Agency
08.2025 - 12.2025
- Educated clients on various insurance products and policy options.
- Assisted in processing claims and resolving customer inquiries efficiently.
- Conducted policy reviews to ensure compliance with industry standards.
- Collaborated with team members to streamline workflow and improve service delivery.
- Provided administrative support for client documentation and record management.
Front Office Supervisor
HPP Property Services
03.2023 - 08.2025
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new front office staff on customer service protocols and operational procedures.
- Addressed guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Coordinated scheduling for front office team, optimizing resource allocation during peak times.
- Monitored inventory levels of office supplies, facilitating timely replenishment to support operations.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Dispersed petty cash to employees and collected and managed receipts.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
Front Desk Agent
Trapp Family Lodge
05.2022 - 05.2023
- Managed guest check-ins and check-outs efficiently, ensuring seamless customer experiences.
- Responded promptly to guest inquiries, providing accurate information and resolving issues effectively.
- Coordinated room assignments and special requests to enhance guest satisfaction and comfort.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Collaborated with housekeeping and maintenance teams to address guest concerns promptly and professionally.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Implemented process improvements that increased front desk efficiency and reduced wait times for guests.
- Maintained accurate records of reservations, payments, and guest preferences using hotel management software.
Personal Care Assistant
The Manor
02.2020 - 04.2022
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client health and reported changes to nursing staff promptly.
- Trained new staff on best practices for personal care services and compliance protocols.
- Implemented safety measures to maintain a secure environment for clients and staff.
- Advocated for client needs, enhancing overall satisfaction with care services provided.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Education
Insurance Course Completion -
Kaplan University
Davenport, IAHigh School Diploma -
Essex Junctiofn Educational Center
Essex Junction06-1996
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Client retention
- Goal oriented approach
Timeline
Customer Service Representive/Licensed Insurance Agent
Stowe Insurance Agency
08.2025 - 12.2025
Front Office Supervisor
HPP Property Services
03.2023 - 08.2025
Front Desk Agent
Trapp Family Lodge
05.2022 - 05.2023
Personal Care Assistant
The Manor
02.2020 - 04.2022
Insurance Course Completion -
Kaplan University
High School Diploma -
Essex Junctiofn Educational Center