Hi, I’m
Sarah Butcher
Montclair,California
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
years of professional experience
Work History
APPLEBEE’S NEIGHBORHOOD BAR & GRILLMontclair, California
Restaurant Server
08.2021 - Current
Job overview
- Use communication and problem solving skills to resolve customer complaints and promote long term loyalty
- Greet customers, present specials and take food/drink orders
- Keep server areas clean and stocked to increase efficiency while working tables
- Staying up to date with menu changes to assist customers with food choices
- Cultivate warm relationships with customers
- Work with POS system to complete orders, manage bills and handle complementary items
- Buss and reset tables to keep dining room and work areas clean
- Keep register accurate through correct billing, payment process and cash management practices
- Upsell high profit items such as appetizers and mixed drinks to enhance sale numbers
- Use slow periods to restock supplies, ice, trays and delivery bags
- Check identifications for minimum age sale of alcoholic beverages
- Achieve monthly sales goals by using successful strategies to promote specials, deserts and alcoholic beverages
- Enlist coworkers’ assistance for delivery to avoid spilling/dropping food
- Explain menu items and suggested appropriate options for food allergy concerns
- Educate and train multiple trainee’s on policies, brand standards and customer service
- Train and work multiple roles as needed
GEODIS LOGISTICSRialto, California
Warehouse Lead
06.2018 - 08.2021
Job overview
- Oversee daily operations, shipping and handling processes
- Trained employees on equipment operations and safety protocols
- Recorded information, shortages and discrepancies to keep records current and accurate
- Kept storage areas organized, clean and secure to fully protect company assets
- Followed verbal and written instructions to properly move and ship products
- Maintained top performance standards while working in hot warehouse environment
- Used hand held scanners and physical logs to accurately track item movements
- Delivered updates on anticipated task completion times
- Prepared pallets of boxes for easy transportations between customers and storage locations
- Adhered to industry best practices for warehousing, material handling and documentation
- Assisted multiple departments during busy periods, developing new skills while boosting warehouse efficiency
- Removed debris and hazardous materials from packing area to avoid contamination
- Inspected equipment and used troubleshooting approaches to keep machines operational
- Handled and trained for day-to-day operations of warehouse, freight and parcel shipments, returns and transfers
ACAPULCO RESTAURANT Y CANTINAMontclair, California
Restaurant Team Member
03.2012 - 03.2017
Job overview
- Greeted guests pleasantly and answered menu questions
- Operated register to process payments and collect cash payments for order totals
- Arrived to work in uniform and presentable in appearance to meet restaurant standards
- Trained new employees by demonstrating tasks and coaching during daily activities
- Cleared trays and removed trash from tables before sanitizing surfaces
- Recorded orders by answering customer questions and entering request for system
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old/new items
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Worked with POS system to place orders, manage bills and handle complimentary items
- Replenished food items, paper products and canned goods to keep pantry well stocked during busy periods
- Kept register accurate through correct billing, payment processing and cash management practices
- Filed and organized managements office and paperwork
- I filled multiple roles as needed
Education
AMERICAN CAREER COLLEGE
Associate Degree from Pharmacy Technology: Pharmacy Technology
08.2016
Skills
- Customer Service and Rapport
- Conflict and Complain Resolution
- Money Handling / Cash Counting
- Sorting and Filing
- POS Inventory System Operations
- High-Volume Dining
- Customer Satisfaction
- Menu Memorization
- To-go order preparation
- Order accuracy
- Stocking and replenishing
- Food sales and promotion
- Food preparation and safety
- Sales expertise
- Hospitality service expertise
- Relationship building
- Telephone etiquette
- Sorting and labeling
- 40 WPM
Languages
American Sign Language
Limited
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Server
APPLEBEE’S NEIGHBORHOOD BAR & GRILL
08.2021 - Current
Warehouse Lead
GEODIS LOGISTICS
06.2018 - 08.2021
Restaurant Team Member
ACAPULCO RESTAURANT Y CANTINA
03.2012 - 03.2017
AMERICAN CAREER COLLEGE
Associate Degree from Pharmacy Technology: Pharmacy Technology
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