SARAH BUTKUS
Elkton,MD
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Middletown, DE
05.2024 - Current
- maintained a clean working environment. Supported a team through busy times yet quick and efficient service. Managed a team and made sure food safety standards are met.
- Trained new baristas on beverage preparation and customer service standards.
- Completed store opening and closing procedures and balanced tills.
Barista/Coffee Shop Manager
Cafe on the Bay
Chesapeake City, MD
04.2021 - 05.2024
- Prepared cold and hot drinks such as coffee, tea, and specialty lattes.
- Cleaned and sanitized work areas, utensils and equipment.
- Described menu items and suggested products to customers.
- Served customers by taking orders. correctly customized orders as requested. Handled cash and credit payments on the register
Sales Associate
American Eagle Outfitters
Newark, DE
08.2021 - 03.2022
- Served customers by helping them select products.
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greeted and received customers in a welcoming manner. Responded to customers' questions.
- Directed customers by escorting them to racks and counters.
Server/Busser/Dishwasher
Prime 225
Chesapeake City, MD
03.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Stayed in open communication with the kitchen team to assess cooking times avoid worker overload and minimize customer dissatisfaction.
Dairy Stocker
Walmart
North East, MD
11.2019 - 03.2021
- Maintained a clean, neat, and member-ready area.
- Promptly unloaded trucks and deliveries.
- Sorted and stocked products on shelves and in the backroom.
- Assisted fellow associates as needed throughout the store
- Maintained an accurate log sheet of daily moves, scanning inventory and counting accurately
Education
College -
Cecil College
North East, MD01-2025
High School - undefined
Bohemia Manor High School
Chesapeake City, MD01-2021
Skills
- Excellent customer service
- Problem-solving
- Communication skills
- Time management
- Decision-making
- Cash handling
- Workplace safety
Certification
Food Safety Training
Interests
Literature, Travel, Animals
Timeline
Shift Supervisor
Starbucks
05.2024 - Current
Sales Associate
American Eagle Outfitters
08.2021 - 03.2022
Barista/Coffee Shop Manager
Cafe on the Bay
04.2021 - 05.2024
Server/Busser/Dishwasher
Prime 225
03.2021 - 08.2021
Dairy Stocker
Walmart
11.2019 - 03.2021
High School - undefined
Bohemia Manor High School
College -
Cecil College