Sarah Byrd
Yuma,AZ
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and employee performance at Loves Travel Stop. Excelled in problem-solving and team leadership, significantly improving accountability and supply chain operations. Skilled in inventory management and staff training, consistently achieving positive outcomes and increased sales through strategic planning and customer service excellence.
Overview
12
12
years of professional experience
Work History
Operations Manager
Loves Travel Stop
09.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Sales/Merchandiser Coordinator
Nestle
08.2014 - 08.2016
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
Store Manager
7 Eleven
06.2012 - 03.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
GED -
Foothills Adult School
El Cajon, CA01.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Training
- Staff Management
- Inventory Management
- Employee Motivation
Timeline
Operations Manager
Loves Travel Stop
09.2016 - Current
Sales/Merchandiser Coordinator
Nestle
08.2014 - 08.2016
Store Manager
7 Eleven
06.2012 - 03.2014
GED -
Foothills Adult School
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