Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Sarah Byrnes

Naples,FL

Summary

Dynamic business manager seeking to apply skillset to a role in property management with a results-oriented approach. Experienced in high-level communication and adept at balancing varied responsibilities while ensuring meticulous attention to detail and client satisfaction. History of driving successful outcomes in challenging environments.

Overview

16
16
years of professional experience

Work History

Business Manager

Naples Winery, Inc.
Naples, FL
10.2016 - 09.2024
  • Oversaw financial planning, budgeting, and cash flow management processes.
  • Achieved 18% reduction in operational costs through vendor negotiations.
  • Executed all HR functions to support workforce management and compliance.
  • Cultivated strong relationships with state and county agency officials to secure licenses and permits.
  • Ensured compliance with inspections from FL Dept. of Business and Professional Regulation, FL Dept. of Agriculture, and others.
  • Implemented and upgraded company hardware and software systems to enhance operational efficiency.

Retail Store Manager

Naples Winery, Inc.
Naples, FL
09.2010 - 09.2024
  • Oversaw daily operations of retail store, managing staff schedules, inventory, and customer service.
  • Increased sales revenue by 35% overall through implementation of customer rewards program, a strong focus on customer satisfaction and social media engagement.
  • Conducted one-on-one training and mentoring to enhance employee motivation and foster positive company culture.
  • Utilized communication and issue resolution skills in a timely manner to build and maintain strong client relationships.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.

Customer Service Sales Representative

Naples Winery, Inc.
Naples, FL
10.2008 - 09.2024
  • Provided customer service at the highest level to all guests.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Assisted customers with navigating website for product selection purposes.
  • Maintained records of customer interactions and transactions.
  • Operated register, handled cash and processed credit card transactions.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Collaborated with other departments to ensure efficient resolution of customer problems.

Education

Bachelor of Arts - Languages

University of Rhode Island
Kingston, RI
12-2001

Skills

  • Financial analysis
  • Customer relationship management
  • Problem solving
  • Excellent verbal and written communication skills
  • Business administration
  • Data confidentiality
  • Vendor negotiation
  • Software: CoreCommerce, Lightspeed, MS Word, Apple Suite (Letters, Numbers, Keynote)

Affiliations

  • Collier County Library volunteer
  • Collier County Domestic Animal Services volunteer
  • Naples Chamber of Commerce

Languages

  • Spanish spoken at a very good conversational level with the ability to read and write.

References

References available upon request.

Timeline

Business Manager

Naples Winery, Inc.
10.2016 - 09.2024

Retail Store Manager

Naples Winery, Inc.
09.2010 - 09.2024

Customer Service Sales Representative

Naples Winery, Inc.
10.2008 - 09.2024

Bachelor of Arts - Languages

University of Rhode Island

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