Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Byrnside

San Antonio,TX

Summary

Goal-oriented manager with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Private Event Director

The Centre Club
07.2024 - 12.2024
  • Managed a diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
  • Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
  • Built a comprehensive database of leads through diligent research into competitor offerings and market trends.
  • Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
  • Championed sustainability initiatives within the events industry by incorporating eco-friendly practices into planning processes and educating stakeholders on the importance of reducing environmental impact.

Director of Event Sales and Marketing

Speakeasy
01.2022 - 01.2023
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Increased all event sales by 90%
  • Acquire and book all functions across 5 event venues with occupancy ranging from 125 - 700
  • Promoted, planned and coordinated marketing and execution of weekly recurring promotions,special parties and events.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Northeast Regional Manager

Greenawalt Hospitality
07.2019 - 05.2020
  • Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
  • Gathered customer needs and worked with product development teams to implement changes based on feedback.
  • Developed strong relationships with local businesses, resulting in successful partnerships for collaborative events.
  • Conducted thorough post-event evaluations to identify areas for improvement and implement changes for future success.
  • Increased event revenue through effective negotiation with vendors, sponsors, and partners.

Bar Operations

Spot On Hospitality
05.2023 - 06.2024
  • Adhered to procedures in preparing bar items.
  • Maintained a clean and organized workspace, promoting efficiency in the kitchen.
  • Demonstrated versatility by assisting with multiple stations as needed, increasing overall productivity within the prep area.
  • Participated in ongoing training sessions to remain current on industry trends and best practices for food and alcohol safety and sanitation standards.
  • Collaborated with Beverage Director to incorporate seasonal ingredients into innovative cocktail offerings.

Marketing Representative

Crowne At Overton Village
12.2017 - 10.2018
  • Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
  • Collaborated with design teams to create visually appealing marketing materials that accurately represented property features while resonating with the target audience, contributing to increased interest from prospective renters.
  • Established a comprehensive database of client information, streamlining documentation processes and facilitating more effective communication between all parties involved in leasing transactions.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Leasing Specialist

Red Rock Realty Group
10.2018 - 07.2019
  • Collected, completed, and processed lease applications.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Managed over 150 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Developed and implemented tactical marketing plans.

Property Manager

Decas Group
09.2014 - 03.2016
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Bar Manager/Bartender/Brand Ambassador

B&B, Beverage Management
04.2017 - 05.2020
  • Oversaw the integrity of safe serving practices while ensuring customers received the best service possible
  • Managed event bars, traveling to assist with preparation, set-up and break-down of events
  • Communicated with customers and clients using knowledge of mixology and customer service
  • Conducted consumer surveys while representing the client's brand, engaging with the public with respect.

Education

Bachelor of Arts - Communication Management

University of Alabama At Birmingham
Birmingham, AL

Skills

  • Sales Pipeline Management
  • Event Sales and Management
  • Sales Management
  • Social Media and Email Marketing
  • Budgeting
  • Product Marketing
  • Computer Proficiency
  • Digital Marketing
  • Contract negotiation

Timeline

Private Event Director

The Centre Club
07.2024 - 12.2024

Bar Operations

Spot On Hospitality
05.2023 - 06.2024

Director of Event Sales and Marketing

Speakeasy
01.2022 - 01.2023

Northeast Regional Manager

Greenawalt Hospitality
07.2019 - 05.2020

Leasing Specialist

Red Rock Realty Group
10.2018 - 07.2019

Marketing Representative

Crowne At Overton Village
12.2017 - 10.2018

Bar Manager/Bartender/Brand Ambassador

B&B, Beverage Management
04.2017 - 05.2020

Property Manager

Decas Group
09.2014 - 03.2016

Bachelor of Arts - Communication Management

University of Alabama At Birmingham

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Sarah Byrnside