Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Sarah Cabral

Sarah Cabral

Operations Manager
Dana Point,CA

Summary

I’ve honed my expertise in operations management, customer success, and team leadership. From optimizing workflows and enhancing financial controls to fostering a positive work environment and ensuring top-tier client satisfaction, my passion lies in driving efficiency and excellence. My approach is rooted in critical thinking, effective communication, and a relentless drive to solve complex problems.

Overview

16
16
years of professional experience

Work History

Executive Account Manager

Dream Machine Asset Management
02.2023 - Current

Optimized Payroll Processes: Managed payroll data entry and processing for over 70 employees, ensuring compliance with company guidelines. Developed new payroll policies and procedures that led to a 20% reduction in payroll errors.

Enhanced Cross-Departmental Communication: Actively participated in meetings to share payroll updates, improving interdepartmental coordination and reducing payroll-related issues by 15%.

Strengthened Compliance and Recordkeeping: Created a human resources information system to ensure compliance across three states, maintaining strict confidentiality of all payroll information and records.

Improved Financial Controls: Leveraged finance knowledge to implement stronger controls, resulting in a 10% increase in financial transparency and accuracy in payroll processing.

Director of Operations

East2West Valuation Services Appraisal Management
2 2017 - 04.2023

Boosted Team Performance: Developed and implemented formalized training plans, coaching sessions, and performance management systems, resulting in a 25% increase in team productivity.

Enhanced Client Satisfaction: Managed the client service team to exceed customer expectations, increasing customer satisfaction scores by 30%. Resolved client complaints efficiently, finding solutions beneficial to both the client and the company.

Streamlined Operations: Defined and revised operational policies and guidelines, leading to a 20% improvement in office workflow and administrative processes.

Optimized Resource Utilization: Monitored budgets and operational resources effectively, achieving cost savings of 15% through improved budget management and resource allocation.


Quality Control Manager

Consolidated Analytics
10.2013 - 03.2017

Increased Organizational Volume: During my tenure, the volume of the organization increased by over 50%, driven by the implementation of new methods, practices, and systems that reduced turnaround time by 25%.

Enhanced Team Productivity and Satisfaction: Fostered a positive work environment and open-door communication, leading to a significant increase in team satisfaction and productivity.

Implemented Process Improvements: Devised and implemented process improvements that optimized organizational procedures for higher efficiency, contributing to long-term business success and increased profit levels.

Built Strong Client Relationships: Engaged in high-level interactions with customers to build strong connections and nurture relationships, resulting in a 20% increase in client retention.

Quality Control Manager

Lenders Aid
10.2012 - 10.2013

Ensured Quality Control: Responsible for quality control of real estate appraisal reports, ensuring adherence to client-specific guidelines, USPAP guidelines, and state compliance requirements.

Maintained High Standards: Maintained clear lines of communication between clients, AMC, and appraisers, ensuring high work volume and meeting tight deadlines consistently.

Produced Detailed Valuations: Produced comprehensive reports with detailed valuations, contributing to a 10% increase in client satisfaction due to the accuracy and thoroughness of the appraisals.

Appraisal Auditor

US Real Estate Services
05.2008 - 01.2010

Conducted Comprehensive Reviews: Reviewed real estate appraisals and broker price opinions for nationwide banks, ensuring compliance with various banking institution guidelines.

Identified and Addressed Control Gaps: Conducted in-depth research and assessments to identify control gaps in processes, procedures, and systems, suggesting improvements that increased compliance by 15%.

Facilitated Effective Communication: Maintained clear and concise verbal and written communication with appraisers, helping them meet guidelines and improve report accuracy.

Education

Bachelor of Arts -

University of California Irvine
Irvine, CA
08.2016 - 2018.06

Skills

Team Building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Executive Account Manager

Dream Machine Asset Management
02.2023 - Current

Bachelor of Arts -

University of California Irvine
08.2016 - 2018.06

Quality Control Manager

Consolidated Analytics
10.2013 - 03.2017

Quality Control Manager

Lenders Aid
10.2012 - 10.2013

Appraisal Auditor

US Real Estate Services
05.2008 - 01.2010

Director of Operations

East2West Valuation Services Appraisal Management
2 2017 - 04.2023
Sarah CabralOperations Manager